*About Us:*

Fiesta Auto Insurance is a leader in providing quality protection for hundreds of individuals, families, and businesses throughout our state. Providing superior customer service and low rates, along with our ability to understand our customer’s coverage needs, drives the success of our agency. Are you ready to join a team where you can truly make a difference? If you have the skills, attitude, and license we’re looking for, it’s time to turn your profession into a passion. Apply today to become a part of Fiesta Auto Insurance’s success story.

Founded by the visionary Jose Avila, we've built a platform where dedication meets opportunity. Here at Fiesta, you're not just another employee; you're part of a family committed to excellence and community service.

*Who We Are Looking For:*

We are actively seeking dynamic, highly motivated CSR agents who are polite, sales-driven, detail-oriented, team players, and motivated by the goal of enhancing our customer service experience. If you have a passion for helping people and a desire to make a significant impact in the community, we want you on our team! . As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

*Why Join Fiesta?*

- *Empowerment:* Work where you are encouraged to take initiative and contribute to the success of a thriving community.

- *Growth:* With us, career advancement is not just a possibility—it’s an expectation. We support our team members in obtaining higher licenses and stepping into bigger roles.

- *Support:* Benefit from a culture that values collaboration and support, fostering a team-oriented environment where everyone succeeds.

- *Recognition:* At Fiesta, your hard work does not go unnoticed. We celebrate achievements and offer incentives that reflect your contributions to our shared goals.

*Key Responsibilities:*

- Deliver outstanding customer service, addressing customer inquiries and resolving issues swiftly.

- Drive sales by understanding customer needs and recommending appropriate insurance products.

- Collaborate with team members to meet and exceed sales targets.

- Maintain a deep understanding of our products and services to enhance customer satisfaction.
- Communicate effectively with customers via phone, email, and chat to provide assistance and resolve inquiries

- Conduct outbound calls to follow up on customer inquiries and provide additional information
- Utilize skills (Spanish/English) to assist Spanish-speaking customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Accurately enter customer information and update records in the database
- Collaborate with other team members to ensure customer satisfaction

*Ideal Candidate:*

- Holds a 4-40, 2-40 (willing to convert), or ideally a 2-20 Producer's License.

- Exhibits excellent communication skills, a polite and positive demeanor, and a professional attitude.

- Strong communication skills, both verbal and written

- Demonstrates a strong sales drive, with a keen attention to detail and the ability to work well in a team environment.

- Is committed to contributing positively to the community through superior customer service.

- Experience in outbound calling and sales is a plus
- Proficiency in data entry and navigating computer systems
- Multilingual skills are a plus
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills

At our company, we value our employees and offer competitive benefits, including:
- Competitive pay based on experience
- Comprehensive training program
- Opportunities for career growth and advancement
- Health insurance benefits package
- Paid time off

*Don’t miss out on this life-changing opportunity. Apply now to secure your place with Fiesta Auto Insurance and shape your future where excellence meets opportunity.* If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $16.00 - $21.50 per hour

Expected hours: 42.5 per week

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Experience:

• Insurance sales: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• 4-40, 2-20 , license (Required)

Work Location: In person