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This position provides verbal and/or written correspondence as necessary to resolve issues and handles
inbound customer service calls from glass shops in a call center environment.
Essential Job Duties:
• Handles inbound customer service calls from glass shops.
• Inputs orders into the order entry application.
• Provide verbal and/or written correspondence as necessary to resolve issues.
• Assume other duties as assigned.
Education & Experience:
• Must have a high school diploma or equivalent.
Knowledge/Skills/Abilities:
• Must be detail-oriented, organized, and able to multi-task with an excellent customer service aptitude.
• Proficient computer skills are essential.
• Must be able to work cooperatively and communicate effectively with both employees and customers;
must portray a high level of proper grammar and verbal skills.
• Must be reliable/dependable.
• Strive to minimize the handle time of inbound calls while maintaining quality.
• Maintain the utmost level of business integrity.
• Must exercise good business judgment, courtesy, and tact in rendering customer service activities.
• Must maintain the utmost level of confidentiality when handling sensitive and proprietary business
information.
Essential Physical Demands/Work Environment:
• Must be capable of working in a routine, repetitive work environment; must consistently adhere to a
defined schedule always online and available to take inbound calls promptly at defined start times.
• CSR’s work in an ergonomically-designed work stations that create a pleasant and team-oriented
environment.
Schedule: Monday-Friday 7:30am-5:30pm
Full Time
$31k-40k (estimate)
12/07/2023
06/24/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.