**Overview:** We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a passion for delivering exceptional customer service. **Responsibilities:** - Handle inbound customer inquiries via phone, email, and chat - Provide accurate information about products and services - Assist customers with order placement, returns, and exchanges - Conduct outbound calls to follow up on customer issues or inquiries - Perform data entry to update customer records - Utilize phone etiquette and active listening to resolve customer concerns - Upsell products or services to increase sales revenue **Experience:** - Proven experience in customer service or a related field - Proficiency in English and Spanish languages - Strong analytical skills to assess customer needs and provide appropriate solutions - Ability to communicate effectively with customers from diverse backgrounds - Familiarity with sales techniques and upselling strategies Joining our team as a Bilingual Customer Service Associate offers the opportunity to work in a fast-paced environment where you can utilize your language skills and passion for assisting customers.

Job Type: Full-time

Pay: $54,593.00 - $77,964.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Fort Myers, FL 33966: Relocate before starting work (Required)

Work Location: In person