**Job Overview:** We are seeking a Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have a passion for providing exceptional customer service. **Responsibilities:** - Communicate effectively with customers in both English and Spanish - Handle inbound customer inquiries and provide appropriate solutions - Analyze customer needs and recommend products or services - Conduct outbound calls for sales and upselling opportunities - Maintain a high level of professionalism and phone etiquette **Requirements:** - Fluency in both English and Spanish is required - Prior experience in customer service or sales is a plus - Strong communication skills with the ability to interact with customers effectively - Ability to analyze customer needs and offer suitable solutions - Proficiency in outbound calling techniques for sales purposes Joining our team as a Bilingual Customer Service Associate offers the opportunity to utilize your language skills, enhance your customer service abilities, and contribute to a dynamic work environment.

Job Type: Full-time

Pay: $45,882.00 - $70,741.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Miami, FL 33131: Relocate before starting work (Required)

Work Location: In person