**Overview:** We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have a passion for delivering exceptional customer service. **Responsibilities:** - Communicate effectively with customers in both English and Spanish - Provide outstanding customer service via phone, email, and chat - Analyze customer needs and recommend products or services - Upsell products to increase sales revenue - Conduct outbound calling campaigns to engage with customers - Maintain a high level of professionalism and phone etiquette **Requirements:** - Fluent in both English and Spanish - Prior experience in customer service or sales is a plus - Strong communication skills with the ability to articulate information clearly - Ability to analyze customer inquiries and provide appropriate solutions - Proficient in upselling techniques to drive sales - Comfortable with outbound calling to engage with customers Joining our team as a Bilingual Customer Service Associate offers the opportunity to utilize your language skills while providing exceptional service to our diverse customer base.

Job Type: Full-time

Pay: $48,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Kissimmee, FL 34743: Relocate before starting work (Required)

Work Location: In person