CONTACT CENTER SUPERVISOR

Job Overview: Members of our call center and customer care teams love to solve problems and connect customers to information and services that improve their banking experience. You’ll work alongside external and internal customers in all aspects of retail banking. Whether through Interactive Banking technology, online chats or over the phone, our team members are always ready to lend a helping hand to customers and fellow employees alike. If you consider yourself a problem-solving pro or a customer-service hero, let’s talk.

The candidate for this position will be responsible for:

• Serving as a leader to the Contact Center and a resource to the Contact Center Managers
• Fostering teamwork across all areas of the Bank and effectively problem solving
• Maintaining strict standards of confidentiality and performing duties in a manner that supports Fidelity’s core values

Requirements for the position include:

• A high school diploma (or equivalent)
• Must be comfortable utilizing new technology and possess strong communication skills
• Strong written and verbal communication skills
• The ability to demonstrate good self-control and patience in stressful situations
• A minimum three years’ experience working with direct customer contact
• The ability to work late and/or flexible hours

Preferred qualifications for the position include:

• One year of supervisor experience

EO/AA Employer: Title VII/Protected Veterans/Disability Status

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)