** Contact Center Customer Experience Manager**

**Job Category****:** Call Center **Requisition Number****:** CONTA003093 Showing 1 location **Job Details**

**Description**

**CONTACT CENTER CUSTOMER EXPERIENCE MANAGER**

The candidate for this position will be responsible for the leadership and management of the Contact Center to give the best experience for customers. The candidate will be responsible for building a customer experience focused culture through tasks that include but are not limited to performance management, employee engagement, hiring talent, helping to implement new products and projects, quality assurance management, and escalated issue resolution. The candidate must have experience in supervising a team providing customer service and problem solving.

Requirements for the position include a high school diploma (or equivalent) required, a bachelors degree in business related field preferred. A minimum of five years of customer service experience and a minimum of two years of supervisory experience in a customer service environment required. Strong verbal and written communication as well as excellent organizational skills required. The ability to work overtime, late and/or flexible hours is required. **EO/AA Employer: Title VII/Protected Veterans/Disability Status**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)