You haven't searched anything yet.
Summary:
Fibersmith is looking for a customer-centric Client Support Specialist to join our growing and innovative software company. This role will support telecommunication providers of all sizes across the country who use Fibersmith’s software-as-a-service product, Vision, to manage and lead their daily business operations.
The Client Support Specialist will serve as a friendly professional ready to problem solve, build rapport, and provide timely and effective resolution to client questions. A successful candidate will need to be a strong communicator and comfortable with solving challenging situations and technical issues.
Our group is composed of passionate, persistent, and hard-working teammates. This individual will need to become a product expert to be able to quickly analyze, troubleshoot questions and provide solutions.
Key Duties and Responsibilities:
Qualifications and Qualities:
Full Time
Business Services
$44k-56k (estimate)
01/18/2024
07/20/2024
fibersmith.co
BLOOMING PRAIRIE, MN
25 - 50
2013
DONNY SMITH
<$5M
Business Services
Fibersmith comes from a long history in the telecommunications industry with Donny Smith, CEO having more than twenty years of experience in wireless communications, Internet, and all facets of fiber optic systems, specializing in fiber-to-the-home (FTTH) deployment.A trailblazer in the industry, Donny has long championed the deployment of FTTH systems across the United States. Now, Donny has recruited a talented team of professionals to spread this vision to small and large service providers alike. Well versed in construction and financial best practices, regulatory requirements, and the late...st planning and software technologies, Fibersmith is here to support Internet providers in their decision to grow their network.
More
Show less
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.