Description

Position Summary:

The IT Support Specialist I provides day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. This role is works onsite at an HBS client full time.

Roles and Responsibilities/ Essential Functions:

• Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance/documentation which includes updating and maintaining Inventory records
• Track, route, and redirect problems to correct resources. 
• Identify PC hardware warranty repair and resolve as required.
• Provides timely and relevant updates to end users.
• Prepare hardware devices for disposal.
• Assist with data cabling installation.

Requirements

Competencies:

• Customer Oriented: a desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
• Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
• Analytical Skills: the ability of the individual to gather raw data and to process that data into a meaningful form. 
• Problem Solving: the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. 
• Adaptability: the extent to which an individual can fit into a changing working environment.
• Initiative: the ability of the individual to act and take steps to solve or settle an issue.
• Motivation: the ability of the individual to inspire and encourage others to reach a goal. 
• Autonomy: the ability of the individual to complete assigned tasks with little oversight
• Relationship Building: the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers

Preferred Experience:

• 1 years related experience

Preferred Skills, Education and/ or Certifications:

• Associates Degree or equivalent work experience in IT Related Field
• CompTIA A
• MD-102 Endpoint Administrator

Equal Opportunity Employer - Including Disabled and Veterans

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