Position: Office Services Supervisor, GS 9/10

Division: Indianapolis Field Office

Location: Indianapolis, IN

Working Hours: 8:00 a.m. – 5:00 p.m. Monday - Friday (hours may vary)

Salary:

GS 9: $60,515.00 - $78,669.00

GS 10: $66,641.00 - $86,630.00

Full Performance level: GS 10

Number of Positions Available: 2

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance
• Some travel may/Frequent travel may be required
• Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually
• Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Major Duties:

• Plans work to be accomplished, sets priorities, and prepares schedules of work to be performed. Remains constantly aware of the status and progress of work, adjusts priorities, shifts assignments and personnel as necessary in order to meet changes in workload, and ensure deadlines are met.
• Assigns and distributes work to subordinates based on difficulty level, priority, requirements of assignment, employee capabilities, and current workload. Explains work requirements, priorities, and deadlines for completion of assignments. Furnishes special instructions for non-routine or involved assignments.
• Discusses work performance with employees, providing advice or guidance when necessary. Routinely meets with subordinates across all scheduled shifts.
• Maintains working knowledge of all shift assignments and duties to facilitate coverage and cross-training of employees as needed.
• Resolves routine personnel and/or administrative problems by recommending a course of action or referring serious situations to a superior.
• Approves annual/sick leave and vacation schedules, ensuring that adequate office coverage is provided for at all times.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Flexibility/Adaptability
• Organizing and Planning

Specialized Experience (SE):

GS 9: Applicants must possess at least one (1) year of specialized experience equivalent to the GS 8 grade level. Specialized Experience is defined as follows:

• Provided leadership to facilitate operations and accomplish goals and objectives.
• Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
• Resolved conflicts and disagreements in a constructive manner to prevent counterproductive confrontations.

GS 10: Applicants must possess at least one (1) year of specialized experience equivalent to the GS 09 grade level. Specialized Experience is defined as follows:

• Provided supervision/leadership to maintain an efficient flow of work functions, improved operations, and/or streamlines processes and procedures.
• Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
• Counseled employees on behavior, resolved grievances; and tracked progress according to established rules, regulations, and procedures.
• Identified and analyzed problems associated with personnel or work functions and generated possible resolutions.

Education

Education may NOT be substituted for specialized experience at the GS 9 and GS 10 grade levels.

How to Apply
For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on