Description

The Office Associate Supervisor/Resource Center Manager is responsible for supporting the entire customer service, administrative, and production activities according to the contracted company policies and procedures. This individual will have 1 direct report, a Resource Center Associate.

This role is located onsite in Greenwood, IN at our client site.

Monday-Friday, standard office hours (no evenings or weekends)

What You Have

• Excellent verbal and written communication skills
• Friendly and approachable demeanor
• Excellent interpersonal and customer service skill
• Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines
• Ability to function well in a high-paced and at times stressful environment for production center
• Dependable and punctual
• Collaborative team player, willing to take on any job to help the team as a whole
• Ability to take direction and work independently
• Strong attention to detail
• Resiliency
• Ability to do a lot of walking within the production/manufacturing environment
• Be able to lift approximately 50 pounds

What You'll Do

• Ensure that Customer Care & FM Operations Manager is kept up to date on site activities – particularly those activities that may have an impact on the overall client relationship/expectations
• Track site metrics, including number of jobs, mail runs, etc.
• Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results
• Being proactive in seeking out opportunities to be helpful during idle time
• Providing outstanding customer service to all you encounter
• Follow dress code, attendance, and customer experience policies
• Presentation of Quarterly Business Review for site customer
• Attend and participate in site training
• Determine employee workflow at site, delegating tasks to team members
• Serves as subject matter expert for technical processes

Managerial:

• Hiring and motivating your team
• Performance management of employees
• Coaching/feedback of employees
• Provide structure to the team
• Evaluate and update processes as needed
• Document SOP’s
• Site Billing

Production Center:

• Operate high volume production equipment
• Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials
• Bulk mail runs (site dependent)
• Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)
• Triage issues with virtual meeting equipment
• Refresh of meeting rooms
• Mail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins).
• Refresh the meeting rooms.
• Trouble shoot print and copy equipment, escalating to a technician when needed

White Glove Service:

• Conducting mail runs
• Being proactive in seeking out opportunities to be helpful and provide great customer service
• Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to): a. Front Desk support, may include open & close responsibilities b. Answering phone s and managing email c. Greeting guests & customers d. Handling scanning projects e. Mail Services, including processing, pick-up and delivery f. Using production equipment to create booklets, documents, and other services as requested

What You'll Bring to the Role

• High school diploma or equivalent
• 3-5 years’ work experience in a customer facing role
• Prior supervisory experience, required
• Prior experience working in an administrative or production capability
• Reliable transportation
• A valid Indiana state driver’s license
• Motor vehicle report (MVR) with clean driving history

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at careers@vanausdall.com to request reasonable accommodation to participate in the job application or interview process.