Description

Do you want to be part of a rising student brand? We are seeking a Customer Support Specialist to join our awesome team at Smile Student Living. The Customer Support Specialist will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible and Always Improve.

Launched in April 2020, Smile Student Living consists of about 1,600 units and caters to students in Champaign-Urbana. The Customer Support Specialist will work with the leasing team to provide top-notch customer service while helping prospective residents find their perfect campus apartment. The position is based out of our beautiful office located on the University of Illinois campus. 

Why should you work here?

• Competitive Pay 
• Medical, Dental, Vision, and Life Insurance Starting on First Day of Employment
• 401(k) Retirement Plan with Match
• Phone Stipend Vehicle Stipend 
• Vacation, Sick Leave, and Holiday Pay 
• Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts
• The opportunity to work for a growing organization where you are valued and can have a direct impact

What will you do?

• Exemplify the core values of Be Kind, Be Flexible, Own It, and Always Improve
• Deliver excellent phone, text, and email communications to customers
• Respond to all inquiries via multiple channels
• Serve as a resource for tenants as front-line customer service
• Ensure proper daily opening and closing of the Amenity Space 
• Perform timely follow-up with customers to ensure the highest-quality service and to build customer relationships
• Resolve issues directly as much as possible and escalate to appropriate team members as needed
• Provide a great customer experience through outstanding service and cost consciousness
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Requirements

Who you are – We’d love to hear from you if you:

• Have at least 2 years of customer service experience
• Have a high school diploma or GED (associate degree preferred) 
• Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
• Can work overtime as needed during high-demand times and capacity shortages
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Have the ability to give and receive real-time feedback with a positive mindset
• Have a proven ability to multi-task and succeed in a very fast-paced environment
• Demonstrate clear and effective communication
• Embody our core values: Be Kind, Be Flexible, Own It, and Always Improve

Some additional things you will need:

• Valid driver’s license and dependable vehicle. Limited in-town usage of personal vehicle for errands, any out-of-county personal mileage reimbursed at the Federal rate
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year) 
• Must be able to perform the physical functions of the position, not limited to ability to walk properties, complete physical inspections, deliver resident communications, and show properties

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn Real Estate. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role. 

Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.