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Job Summary:
We are looking for a highly organized and detail-oriented Account Representative to join our team. In
this role, you will be responsible for contacting patients to obtain current insurance information
associated with denied claims, helping patients understand their financial obligations, and developing
suitable payment plans. Your primary goal will be to ensure the prompt and accurate collection of self-
pay balances while delivering exceptional customer service to patients.
**Responsibilities:**
1. **Educate Patients on Financial Responsibilities:** Ensure that patients are well-
informed about their financial obligations, which may include explaining their insurance
coverage, deductibles, co-pays, and self-pay options. This helps patients understand
the financial aspect of their healthcare.
2. **Address Coverage Denials:** When insurance claims are denied, proactively
contact patients to obtain updated insurance information and address the reasons for
denial. This helps in maximizing insurance coverage and minimizing patient financial
burdens.
3. **Explain Medical Bills:** Assist patients in understanding their medical bills by
breaking down charges and resolving any billing or insurance-related inquiries. Patients
should have clarity about the services they received and their associated costs.
4. **Customized Payment Plans:** Evaluate each patient's financial situation individually
and create tailored payment plans in accordance with established guidelines. This
approach helps patients manage their bills effectively while ensuring revenue for the
healthcare provider.
5. **Self-Pay Payment Processing:** Accurately collect and process self-pay payments
from patients, ensuring compliance with internal policies and procedures. This includes
providing receipts and maintaining transparency in financial transactions.
6. **Insurance Coordination:** Collaborate with insurance companies and third-party
payers to verify coverage details and address any payment discrepancies. This helps in
facilitating smooth financial transactions and resolving payment-related issues promptly.
7. **Record Keeping:** Maintain accurate and up-to-date records of patient accounts,
payments, and collections in the billing system. Proper record-keeping is crucial for
financial tracking, auditing, and compliance purposes.
8. Follow-Up on Outstanding Balances: Continuously follow up with patients
regarding outstanding balances by sending invoices, reminders, and offering payment
options. This ensures that payments are received in a timely manner.
9. Exceptional Customer Service: Provide exceptional customer service by
addressing patient concerns and resolving issues professionally and promptly. Good
communication and customer service skills are essential in maintaining patient
satisfaction.
10. Interdepartmental Collaboration: Collaborate with other departments, such as
the billing department and patient services, to ensure a seamless patient experience.
Effective teamwork ensures that patients receive comprehensive support throughout
their healthcare journey.
Qualifications:
- High school diploma or equivalent; associates or bachelors degree in a related field is a plus.
- Proven experience in a similar role within the healthcare industry.
- Strong knowledge of insurance coverage, medical billing, and payment processes.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational abilities.
- Proficiency in using computer applications and billing software.
- Ability to work independently and collaboratively in a team.
Benefits:
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- Positive and collaborative work environment.
If you are a dedicated and customer-focused individual with a background in healthcare finance, we
encourage you to apply for this Account Self Pay Representative position. Join our team and contribute
to ensuring efficient financial processes and excellent patient care.
Full Time
$38k-50k (estimate)
12/17/2023
04/26/2024
ehc24.com
Dallas, TX
The job skills required for Account Representative include Customer Service, Billing, Coordination, Teamwork, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Representative positions, which can be used as a reference in future career path planning. As an Account Representative, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Representative. You can explore the career advancement for an Account Representative below and select your interested title to get hiring information.
If you are interested in becoming an Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Account Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Account Representative jobs
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Reviews from Evantage employees about working as an Account Representative at Evantage.
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Build an optimized Account Representative resume quickly and easily using these skills.
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Step 3: View the best colleges and universities for Account Representative.