Job Summary

The imaging aide is responsible for completion of clerical duties, facilitates office workflow, and assists the customers of the imaging dept.

Essential Job Functions

• Greets and assists all customers.
• Provides direction to customers when needed.
• Answers the telephone using proper telephone etiquette.
• Assists with distribution of patient preps and screenings.
• Places courtesy calls to patients when needed.
• Prepares all correspondence for physician offices and other institutions.
• Prepares and obtains necessary release forms.
• Burns DVD’s..
• Faxes reports to physician offices.
• Assists physicians and other staff with HIS/RIS/PACS systems.
• Communicates STAT results to physician offices following department guidelines.
• Facilitates internal communication with various departments.
• Delivers and retrieves requests from technologist/radiologist office/reading room/work area.
• Delivers imaging department mail.
• Directs phone calls to appropriate location.
• Maintains work station in optimum condition.
• Assure adequate office supplies are maintained.
• Reports any necessary malfunctions to supervisor.
• Implements downtime procedures when necessary.
• Assists in rescheduling of patients during equipment downtime.
• Initiates established downtime procedures during HIS/RIS and PACS downtime.
• Assists in patient care functions.
• Escorts patients to and from x-ray/scan rooms.
• Assists technologist in moving patient to and from various modalities/offices.
• Attends to patient and family comfort needs.
• Obtains medical history related to the testing being performed
• Complete studies in RIS
• Look up pre-test results in Cerner
• Assists in the preparation of exam/sub waiting room.
• Stocks linen when needed.
• Attends department meetings or reviews meeting minutes.
• Other duties as assigned.

Required Qualifications

• High School Diploma, GED or higher level of education.
• Knowledge of basic Office Equipment such as copier, fax machine, etc.
• Basic working knowledge of computers and office equipment
• Proficient keyboard skills
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment,
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications

• Previous clerical experience in Healthcare setting.

License, Certification & Clearances

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance

Supervisory Responsibilities

• This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between Excela Health locations.

LEAN

• Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.

AAP/EEO

• Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Excela Health will conform to the spirit as well as the letter of all applicable laws and regulations.
• Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)