You haven't searched anything yet.
Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction?
If so, we are looking for you to join our team as a Customer Service Representative . Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community.
We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations.
You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression.
Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives.
Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction. Key Responsibilities of a Customer Service Representative : Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding Maintain a deep understanding of our client's products or services to provide accurate information to customers Adhere to company policies, procedures, and ethical standards Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement Maintain detailed records of customer interactions through company’s key performance indicators provided in training Skills and Qualities We Seek in a Customer Service Representative : Empathy, Patience, and Consistency : You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
Adaptability : Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
Requirements of a Customer Service Representative : High school diploma or equivalent Previous customer service or related experience preferred, but not required Proven interpersonal skills Ability to remain patient and composed, even in challenging customer situations Flexibility to adapt to changing customer needs and departmental requirements.
Effective time management and organizational skills to handle multiple customer inquiries efficiently. Adherence to company policies, industry regulations, and ethical standards.
A track record of punctuality and reliability in meeting work schedules. Ability to meet or exceed company’s performance metrics #LI-Onsite Powered by JazzHR
Last updated : 2024-02-23
Full Time
Consumer Services
$36k-46k (estimate)
02/24/2024
03/26/2024
evolvemodhair.com
PITTSBURGH, PA
25 - 50
Private
BETH VERMILLION
$5M - $10M
Consumer Services
The job skills required for Customer service representative include Customer Service, Flexibility, Customer Satisfaction, Empathy, Organizational Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.