Job Requirements:

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications:

• Fluent in Mandarin, Cantonese, and English

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Work at Home Set-Up Requirements

Standard Connect and Speed

· Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)

*Some programs may require higher speeds.

Monitor

· (2) 21” monitor(s). You will supply 1 and Everise will supply 1.

Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic

· The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.

· Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.

Headset

· You must supply your own headset. Specific models will be shared during the interview process.

To be supplied by Everise (some programs offer bring your own devices):

· Keyboard

· Mouse

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• Remote

Language:

• Mandarin/Cantonese and English (Required)

Work Location: Remote