74 Tech Support Specialist - Austin, TX Jobs in Austin, TX
EV Connect, Inc. is Hiring a Tech Support Specialist - Austin, TX Near Austin, TX
Summary of Duties and Responsibilities:
- Troubleshoot and identify issues within rigorous SLA timelines.
- Monitor network for proper charge station function and identify issues before they become apparent to the customer.
- Manage and execute actions on service tickets in conjunction with internal and external teams and partners.
- Analyze and provide clear feedback regarding issues that arise with hardware and software.
- Work in conjunction with Hardware Partners and on-site technicians to guide resolutions for hardware issues in the field.
- Provide technical recommendations to internal and external teams to resolve possible network communication issues.
Qualifications (You are):
- You have a winning attitude and embody the concept of extreme ownership.
- A critical and analytical thinker with a passion for solving customer issues.
- A strong communicator capable of interacting professionally with colleagues, partners and customers in high pressure, time sensitive, environments.
- Willing to work flexible hours and overtime on short notice as customer escalations require.
- Available to be “on call” after normal working hours on a periodic basis.
- Comfortable around a computer with experience in MS Office Suite, plus one or more Cloud-based ticket management systems such as Zendesk.
- Familiar with electrical/electronic concepts and applications.
- Familiar with cellular and Wi-Fi network communications fundamentals.
Education:
- Bachelor’s Degree or equivalent in electronics, mechanical engineering or related technical discipline is required.
Experience:
- Required: 2 years of support role in the eMobility/EV Charging industry
- 3-5 yrs. of relevant experience in technical support, computer / network programming, electrical contracting, customer support or related area
About EV Connect:
Our Benefits:
Job Summary
Full Time
Specialty Trade in Construction
$79k-100k (estimate)
04/24/2024
06/22/2024
evconnect.com
EL SEGUNDO, CA
50 - 100
2009
Private
JORDAN RAMER
$5M - $10M
Specialty Trade in Construction
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About EV Connect, Inc.
EV Connect is a provider of electric vehicle charging solutions for commercial businesses and government facilities.
The job skills required for Tech Support Specialist - Austin, TX include Customer Support, Customer Service, Technical Support, Life Insurance, Transportation, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Specialist - Austin, TX. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Specialist - Austin, TX. Select any job title you are interested in and start to search job requirements.
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