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Assistant Front Office Manager

Tucson, AZ | Full Time
9 Days Ago

Job Description

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Responsible for coordinating the provision of world-class front desk services to hotel guests. Directs the exceptionally friendly, professional, and efficient welcome registration, rooming and account settlement for hotel guests. Ensures prompt and complete satisfaction of guest requests and professional and timely resolution of guest complaints. Maintains accurate occupancy data and assists in maximizing daily rooms revenue through the application of effective yield management sales strategies. Liases with Valet Parking provider to ensure smooth operation consistent with hotel standards. Trains, monitors and supervises the performance of all Guest Services employees. Job Specifics Assists with the coordination of all aspects of curbside check-in Assists with the coordination of the exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests Ensures the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team Assists with the development and updating of guest rooming procedures Assists with the development and management of repeat guest and VIP service programs Ensures adherence to all hotel cashier and credit policies Monitors cashier accuracy and over and short data, taking action and providing additional training as necessary Monitors hotel Credit Limit Report on a daily basis, ensuring timely payments on accounts Assists in establishing and ensuring adherence to all Loews Hotels Star Service Standards Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns Works closely with the VIP Services Manager to coordinate VIP arrivals/departures Interacts frequently with guests to ensure total satisfaction with hotel services Assists in recruiting and interviewing all Guest Services staff Provides training for all Guest Services employees Ensures adequate training of all Guest Services staff to take after-hours reservation calls Evaluates individual employee performance, determining improvement and training needs and advancement requirements Familiar with and able to troubleshoot problems with following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, PMS interface control Reviews/maintains daily payroll reports/records, maintaining labor costs within forecasted budgetary guidelines Coordinates hotel participation in Loews First and other corporate marketing programs Monitors the occupancy status of all due-out rooms Maintains accurate records detailing hourly house counts Reviews Group Resumes and Billing Profile information, ensuring communication of all necessary information to Guest Services personnel Oversees the pre-blocking of rooms for VIP’s and guests with special requests Works with Conference Managers and Sales Managers to satisfy all special group requests Pre-registers special guests and maintains up-to-date system status Assists in ensuring the provision of all appropriate information and collateral materials to package guests Assists in ensuring optimal communication and exchange of information with Concierge Assists in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours Coordinates and oversees group remote check-ins Ensures the clean and excellent condition of front drive, lobby and Front Desk area Attends appropriate meetings and seminars Maintains inventories of office supplies Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Bachelor Degree in Hospitality Management or related field or equivalent experience Minimum five years hotel operations management experience Extensive knowledge of all hotel departments. Excellent communication skills – oral and written Excellent guest service skills Strong leadership skills Knowledge of computer programs used in property management Ability to work flexible schedule to include weekends and holidays

Skills for Assistant Front Office Manager

The job skills required for Assistant Front Office Manager include Guest Service, Leadership, Communication Skills, Accounting, Billing,and Teamwork etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Front Office Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Assistant Front Office Manager

The following is the career advancement route for Assistant Front Office Manager positions, which can be used as a reference in future career path planning. As an Assistant Front Office Manager, it can be promoted into senior positions as a Front Office Manager Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Front Office Manager. You can explore the career advancement for an Assistant Front Office Manager below and select your interested title to get hiring information.

How to Become an Assistant Front Office Manager

If you are interested in becoming an Assistant Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Front Office Manager for your reference.

Step 1 Understand the job description and responsibilities of an Assistant Front Office Manager

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Step 2 Knowing the best tips for becoming an Assistant Front Office Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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