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Hotel:
Tucson Marriott University ParkFront Office Manager IIFull timeProfile:
Bonus Eligible: Yes
Direct Reports: Yes - Multiple
Reports To: General Manager or Assistant General Manager
Blessed with dramatic desert landscapes, a colorful art scene and world-renowned restaurants, Tucson Arizona is a sensory extravaganza. Tucson Marriott University Park Hotel perfectly reflects the welcome, unpretentious nature of the Southwestern city. Our hotel places you near the celebrated shopping and dining of Main Gate Square. Catch a game at the University of Arizona or stroll its vibrant campus. Our hotel hosts 24,000 square feet of event space and 250 spacious, comfortable, cozy rooms. The Salary range for this position is $50,014.34 - $60,017.21 (negotiable). Join Us here is Tucson and be inspired - Grow With Us.
Primary Purpose:
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed:
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
Evaluate and recommend revenue driving initiatives and monitor revenue performance;
Recommend and implement approved changes that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty; and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality, front desk experience,
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
Prior Marriott full-service experience strongly preferred
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor’s Degree in related field
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
Competencies:
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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Full Time
$49k-71k (estimate)
03/28/2024
05/27/2024
The job skills required for Front Office Manager II include Front Office, Initiative, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager II positions, which can be used as a reference in future career path planning. As a Front Office Manager II, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager II. You can explore the career advancement for a Front Office Manager II below and select your interested title to get hiring information.