The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success when dealing with international freight shipments. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our client's platform by attempting to gain a full wallet share of the customer's business.
• Manage all reporting about the health of customers' accounts

Qualifications

• 5-10 years of previous account management experience within International Freight.
• Detailed understanding of International Freight Forwarding; including Ocean and Air Freight, knowledge of the import and export process, as well as experience in Trans-Atlantic and Trans-Pacific Trade lanes.
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel if necessary.