The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with a rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.We’re looking for a Guest Service Supervisor to join our Front Office team!The Guest Service Supervisor will be based at the Front Desk of The Hoxton, Downtown LA. You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. You will also assist in developing new-hires by leading-by- example and assisting Managers with the training process from start to finish. While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. As we adjust our service offerings and model, additional responsibilities may be asked of you to meet the ongoing operational needs.What you’ll do…· You’ll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise· Work with our Front Office leadership team and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy· Maintain a positive and friendly attitude at all times, to help promote a healthy work environment· Take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you’re working in a safe manner at all times. This includes compliance with CDC, and local health authorities regarding Covid-19 safety· Proactively keep an eye on all our public area spaces, walk the lobby, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost· You’ll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly as well as periodically attend the Operations meeting with the Director of Front Office· Assist the Front Desk Management team as well as Sales in communicating any potential sales leads· Walk the apartment, stairwell and guest restrooms twice per shift to ensure cleanliness and notify HSK as needed.· Inspecting VIP rooms to make sure all is up to standard prior to arrival· Lead by example with developing connections with our Hox guests and reporting any preferences to note for future stays· Stay on top of our Surprise and Delights to enhance guest experience· Assist guests with luggage storage and package/mail retrieval as needed· Supervise the daily GSA checklist to ensure completion· Spot check reservations periodically after agents have completed setup to ensure they’re following the correct procedures during training · Assist in training all new guest services agents in all hotel SOPs, processes, and set a good example of service & behavior standards. This includes working various hours to mirror that of new hires to ensure they’re well-rounded on all shifts and procedures· Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments.· Maintain healthy Front Desk supply inventory and communicate any shortages as needed· Learn to use wide range of coaching skills, from Managers and Director, to enhance your leadership skill set· Ensure that the team is informed of day- to-day activity and/or events on property· Support objectives for the team to 100% guest satisfaction levels.· Observe the performance of the team and give feedback to leadership with constructive information and/or ideas to help individual GSAs improve· Assist GSM with verifying upgrades at the end of the month and help GSM communicate monthly competitions · To play an active role in projects that involve the development and evolution of the Front Office team.· To assist Front Office Leadership to manage any changes in hotel proceduresWhat we’re looking for...· You have several years of Front Office experience, including supervising a team· You execute. You get things done· You are scarily organized· You have a keen eye for detail and love to share your notes and feedback· You’re a natural host and can make guests and team members feel at home in our hotel· You’re an Opera wiz and can take a lead role in the installation process· You’re a great schedule maker · You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today· You are humble. There are no egos, and no drama· Ability to take ownership of issues, solve problems and make effective decisions· Ability to learn quickly and adapt to The Hoxton’s unique culture · You’ll work positively and collaboratively to achieve the highest standards of delivery at work· You’ll live and breathe each of The Hoxton’s leadership behaviors· If we get stuck in a lift with you – we’ll get along nicely and have a laugh along the wayWhat’s in it for you… · You’ll work for an organization committed to not just building new hotels but also a global organization. · The opportunity to challenge the norm and work in an environment that is both creative and rewarding. · The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.· Opportunity to grow with an exciting business and be part of a team who are passionate about everything they do.· Receive a competitive package with opportunity for career development.· Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave).