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60 Guest Service Agent Jobs in Los Angeles, CA

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Kimpton Hotel
Los Angeles, CA | Full Time
$31k-41k (estimate)
3 Days Ago
Pacifica Hotels
Los Angeles, CA | Full Time
$32k-41k (estimate)
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Hersha Hospitality Management
Los Angeles, CA | Full Time
$42k-56k (estimate)
5 Days Ago
Ennismore
Los Angeles, CA | Full Time
$31k-41k (estimate)
8 Months Ago
Kimpton Hotels & Restaurants
Los Angeles, CA | Part Time
$31k-41k (estimate)
1 Week Ago
Kimpton Hotels & Restaurants
Los Angeles, CA | Part Time
$31k-41k (estimate)
1 Week Ago
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$28k-37k (estimate)
4 Months Ago
Marriott International, Inc.
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$34k-56k (estimate)
3 Weeks Ago
Kimpton Hotels & Restaurants
Los Angeles, CA | Full Time
$31k-41k (estimate)
3 Weeks Ago
Kimpton Hotels & Restaurants
Los Angeles, CA | Full Time
$31k-41k (estimate)
1 Month Ago
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Global IT Resources
Los Angeles, CA | Full Time | Contractor | Temporary | Other
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Destinee Travel
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The Fairmont Hotel
Los Angeles, CA | Full Time
$41k-53k (estimate)
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Guest Service Agent
Ennismore Los Angeles, CA
$31k-41k (estimate)
Full Time 8 Months Ago
Save

Ennismore is Hiring a Guest Service Agent Near Los Angeles, CA

We’re looking for a Guest Service Agent to join our Front Office team!

The Guest Service Agent will be based at the reception of The Hoxton, Downtown LA. You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. 

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What you'll do...

  • You’ll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise
  • Work with our Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy
  • Inform guests of all the fun things to do in the hotel, including providing information on our restaurants
  • Know the neighborhood and provide recommendations for dining, shopping, and activities
  • Proactively keep an eye on all our public area spaces, whether it’s spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost
  • Assist guests with luggage storage and package retrieval as needed
  • Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges
  • Lend a hand to not only guests but your colleagues and team alike - we’ve always been in it together, but now more so than before
  • You’ll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly
  • Take health and safety seriously and follow all health & safety standards, fire & security procedures, and ensure you’re working in a safe manner at all times
What we're looking for...
  • You’re looking for a place where you can be you; no clones in suits here
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You leave your egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • You’re flexible and open to lending a hand where needed, especially as we navigate reopening
  • You want to join a team that works hard, supports each other, and has fun along the way
What's in it for you...
  • Join a young, fast-growing company committed to not just building hotels but building a global brand
  • PTO, great healthcare, competitive pay and nifty rewards for going the extra mile and living our values
  • Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Plenty of opportunity to progress and change it up as part of a global family of brands
  • Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
  • Regular team get togethers (currently virtual of course) – we know how to have a good time!
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$21 - $21 an hour
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More about us

The Hoxton, Downtown LA is in a neighborhood that has seen a major revival over the last few years, with some of the city’s best restaurants, shops and bars opening up there and many more in the pipeline. The Hoxton, Downtown LA offers 174 rooms designed by Ennismore Design Studio, a ground floor restaurant with exciting culinary partners, along with The Hoxton’s first rooftop pool with restaurant and amazing views over Broadway, the historic commercial, theatre and cinema district and one of the oldest streets in the city.

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

What’s next?

Successful applicants will meet with the team to discuss their experience within hospitality. Further to this, the candidate will be expected to meet a member of the People team before a final decision is made.

The Company participates in E-Verify

Job Summary

JOB TYPE

Full Time

SALARY

$31k-41k (estimate)

POST DATE

07/06/2022

EXPIRATION DATE

04/17/2024

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The job skills required for Guest Service Agent include Front Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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