**Technical Support Specialist III IR-Client Services**

Location: Dallas , TX Job Number: 616162

Category: Information Technology

Posting Date: February 9, 2022

Responsibilities Benefits I.T. at UTSW Responsibilities

**Job Summary**

UT Southwestern is looking to hire a Technical Support Specialist III in their IR Client Services department. This position will provide desktop/printer/peripheral support to administrative/research departments, ensure desktop environment is compliance with Information Security requirements, consult with department regarding new technologies, obtain quotes, etc. Help department navigate the larger IR organization and escalate issues as needed.

**Experience and Education**

**Required:**

High School and 6 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Associates or Bachelors degree in related field preferred.

If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check,...

**Job Summary**

UT Southwestern is looking to hire a Technical Support Specialist III in their IR Client Services department. This position will provide desktop/printer/peripheral support to administrative/research departments, ensure desktop environment is compliance with Information Security requirements, consult with department regarding new technologies, obtain quotes, etc. Help department navigate the larger IR organization and escalate issues as needed.

**Experience and Education**

**Required:**

High School and 6 years related experience required. Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Associates or Bachelors degree in related field preferred.

If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B.

**Job Duties:**

- Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.

- Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.

- Performs preventative maintenance of end user devices and associated peripherals.

- Lifecycle management of end user devices to include deployment and decommissioning of assets.

- After hours staff will work the Service Desk role as needed.

- Advise customers regarding their technology needs and provide the associated costs and vendor quotes.

- Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.

- Provide working supervision to other Technical Support Specialists; trains, or assists in training new employees; handles day-to-day questions from other Technical Support Specialists.

- Performs other duties as assigned.

**Security**

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

**UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.**

Benefits **Health Benefits**

* PPO and ACO Options

* 100% Coverage for Preventative Health ? No Co-Pay

* Tobacco-Free Incentives

* Generous Prescription Drug Plan

* 3 Options for Dental Coverage

* 2 Options for Vision Coverage

* Abundance of Wellness and Employee Assistance Programs

**Retirement Plan**

(Eligibility varies by employment status)

* The Teacher Retirement System of Texas is a defined benefit plan with 5-year vesting

* Employee Contribution Max 7.7% of salary

* Employer Contribution Match up to 7.5% of salary

* Optional Retirement Program (ORP) defined contribution plan with 1 year, 1 day vesting

* Employee Contribution Max of 6.65% of salary

* Employer Contribution Match of 8.5% of salary

* Optional Tax-Sheltered Annuity

* Optional Deferred Compensation Plan

**PTO Benefits**

* 15 Paid Holidays, Eligible Day 1

* 8 Hours/Month Accrued Vacation

* 8 Hours/Month Accrued Sick Leave

**Other Benefits**

* On-Site Day Care

* Employee Discount Program

* Tuition Reimbursement Program

* Long-Term Disability Coverage

* Short-Term Disability Coverage

* Voluntary Group Life Coverage

* Accidental Death & Dismemberment Coverage

**Staying Connected with Information Technology**

At UT Southwestern, we need the best and brightest minds in information technology to meet the many demands of our thriving academic medical institution. Whether you are creating pathways for patients to more easily access their medical records or helping physicians and researchers maintain their cutting-edge equipment, the challenges and opportunities abound in our IT department.

The vast computer networks and technical infrastructure of our health system, medical school, research units, and workforce affect every patient and employee at UT Southwestern. That makes any position in the IT department vital to our mission of providing exceptional clinical care and creating a fast-paced, flexible environment for more than 18,000 employees and medical students.

Careers in Information Technology range from business analyst to database engineer, technical support to software system specialists, information resources to biomedical technicians. There has never been a better time to be an IT specialist in the world of health care, and there is no more exciting place to be than UT Southwestern to enrich your career.

Roland Brunette

Technical Support Specialist III Information Resources What is extraordinary is the amount of people, their ideas, cultures and personalities. It is a wondrous thing to get to know your co-workers. This is part of what makes working at UT Southwestern a blast.