Job Summary:
The Client Support Specialist will be responsible for supporting client inquiries from consumer and business clients related to account balances, transactions, fees, and service and maintenance requests. This position will provide phone, secure message, and email customer support to clients and phone, internal CRM and email support to internal customers. The position must be client focused and able to deliver a high level of service excellence and exceptional support to internal and external customers demonstrating the ability to problem solve and collaborate with internal partners.
Responsibilities and Duties:

• Provides support to Veritex clients and employees.
• Acts as Subject Matter Expert for Veritex banking products and services.
• Strong analytical and problem-solving skills with the ability to achieve innovative solutions.
• Adheres to regulatory and compliance requirements for the position (Bank Secrecy Act, Customer Information Privacy ETC).
• Works with the branch staff and officers to address customer inquiries and service requests.
• Maintains documents, files, and agreements, including document imaging system, as required by Bank policy.
• Continually updates job knowledge by studying new product offerings, participating in educational opportunities.
• Conducts business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and guidelines.
• Ensures all safety precautions are followed while performing the work.

Job Skills and Qualifications:

• Previous branch banking work experience.
• Previous customer service experience.
• Previous digital banking work experience a plus.
• Knowledge of Banking products and services.
• Knowledge of Treasury Management products and services a plus.
• Helpful, friendly, approachable, enthusiastic, and professional disposition.
• Integrity, discretion, and respect for confidential information.
• Ability to build relationships, foster teamwork and achieve shared goals.
• Solve client questions and concerns with an empathetic and a collaborative approach.
• Ability to proficiently perform a wide variety of tasks with a strong attention to detail.
• Report common product and service complaints.
• General working knowledge of banking laws and regulations.
• Strong analytical, problem solving, and decision-making skills.
• Self-starter and ability to multi-task in a fast-paced environment.
• Highly adaptable and able to work well with others.
• Maintain a positive and helpful attitude in any situation.
• Jack Henry Silverlake experience.
• Jack Henry RDC, mRDC, RDA, RDC experience.
• Account Analysis understanding.
• Q2 experience.
• Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
• Associates degree or higher preferred.

Company Overview:
Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to “Be Your True Self.” Our “True You” culture is made up of five pillars:
1. Be Mindful
2. Be Healthy
3. Be Better
4. Be Prosperous
5. Be Faithful
With this as our foundation, we’ve built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we’re bringing truth and transparency to Texas banking.
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Recruiting@VeritexBank.com.
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.