95 Support Specialist Jobs in Dallas, TX
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Take Command Health is Hiring a Support Specialist Near Dallas, TX
- Act as the expert for administrators of current and prospective clients on our platform through ongoing chat support, phone support, and internal ticketing.
- Answer questions for existing and new clients about the details of how HRAs work, their specific plan design, and educate them on how to use our platform.
- Help companies design and build their HRA benefit plan.
- Support our clients as they navigate a new benefits solution by providing a friendly attitude, clear guidance, technical support, and confidence in our ability to serve them well.
- Create & manage processes for triaging & escalating support requests, both via chat & phone, that builds confidence in the customer that we can help in a timely and efficient manner, even in our busiest seasons.
- Gather & organize meaningful client feedback and represent the “voice of the customer” internally, to help us improve the customer experience & scale support operations so we can keep growing.
- Communicate and build strong relationships with the administrators of companies. Ensuring they understand Take Command to be able to “sell” this new program to their employees.
- Assist our small business clients with implementation of the Take Command HRA solution.
- Pay extreme attention to detail to provide accurate data to company administrators.
- Explain data and information clearly to our clients so they are able to confidently communicate the information to their employees.
- More than 2 years in any of the following industries: health insurance, employee benefits, account management, or any service industry where you work directly with company decision-makers.
- Customer service experience required.
- Ability to easily multitask.
- A proactive & positive personality with organizational skills, great people skills, an extremely friendly attitude, and a desire to problem-solve.
- Excellent written & verbal communication skills. We’re solving a complex problem, and it takes patience and the ability to explain complex ideas in simple, understandable ways to make our clients feel comfortable and confident.
- A mix of technical & people skills. You’ll be navigating our database and getting familiar with some HRA regulations, but ultimately, we’re first and foremost relying on you to represent the company to our clients and keep them happy.
- A strong knowledge and understanding of tables, Excel, and algebra. Being able to quickly gather info, organize it, calculate it, and communicate it in a clear and concise manner so our clients understand it and are able to explain it to their employees.
- Experience in health insurance is a plus but not necessary (we can teach you if you’re willing to learn).
Job Summary
Full Time
Ancillary Healthcare
$59k-75k (estimate)
04/13/2024
04/30/2024
takecommandhealth.com
DALLAS, TX
25 - 50
2014
Private
JACK HOOPER
<$5M
Ancillary Healthcare
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About Take Command Health
Take Command Health is a Texas-based insurtech platform that provides employee insurance reimbursement, health benefits and other related solutions for employers.
The job skills required for Support Specialist include Customer Service, Technical Support, Verbal Communication, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Specialist positions, which can be used as a reference in future career path planning. As a Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Specialist. You can explore the career advancement for a Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Specialist job description and responsibilities
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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The specialists work along with the staff members to supervise the assigned projects by an organization.
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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Step 3: View the best colleges and universities for Support Specialist.
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