• This position will back up the dispatcher/Technician team and will have heavy customer interaction both on the phone and through emails as well as some billing.
• Looking for high energy upbeat mentality individuals who can continue to elevate the professionalism of our team. 
• Must be self-motivated, and have a can-do attitude with a solid background in customer service, and intercompany skills and can multitask in a fast-paced environment.
• Bilingual desired.
• Prefer some experience in dispatch service positions, plumbing, electrical, construction, etc.

• Invoicing to customers - Cross Training.
• Continuous invoicing of all simple/complex jobs as they are completed within a 2-5-day timeframe continuously.
• Before completion ensure all information necessary to finalize the invoice has all the critical information necessary to ensure immediate payment by the customer, e.g. PO number, description, etc.
• Manage customer billing systems and enter invoicing to systems.
• Manage customer Database by updating with new customer information/ contact - address.

• Critical customer service/dispatching assist; managing day-to-day management of jobs and technicians to meet on-time arrival of technicians to customer locations in the most efficient manner. 
• This includes calling customers to advise of time arrival revisions throughout the day. 
• Advising technicians of changes to their schedule.
• Assist Commercial/residential customers with an understanding of our services and scheduling process as necessary.
• Update internal staff on tech status and changes/upcoming jobs.
• Check ES E-mail for customer appt. requests/enter scheduling system/manage job requests.
• Primary responsibility for obtaining all PO Numbers for Jobs as required by Customers.
• Aide service techs by getting information/calling customers /confirmations.
• Check Voice mails, and return calls main phone line.
• Update and enter revised information as it becomes available in the company scheduling system/ communicate to other staff.
• Run Credit cards as necessary.
• Ensure that jobs are cloned and moved at the end of the day as necessary.
• Update customer database contact and personnel information as needed to assure accuracy; check weekly for changes.
• Dispatching and tech monitoring.
• Manage and track Technician hours every week and send a report.
• Collect various technician-related sheets and manage the daily paperwork generated by the service team.

• Dispatch and manage Scheduled jobs making sure that all jobs are completed before the end of the day for each customer.
• Keeping in mind the start time will vary between properties on the weekend. (1 or 2 per month with Mondays off)

Job Summary