Customer Service Representative

Job Duties and Responsibilities:

• Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers
• Resolve the callers’ needs.
• Provide appropriate follow-up and next steps for caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.

Job Requirements/Previous Experience:

• Previous call center experience preferred.
• Previous healthcare experience desired
• Excellent interpersonal communication skills
• Strong problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.

Non-negotiables: Being able to be in the office when needed. Great computer skills.

$17.00

Temporary

M-F

11a-730p OR 10:30a-7p

Louisville, KY 40219

All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.

Elite Staffing, Inc. is proud to be an equal opportunity employer. Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.

Job Type: Temporary

Pay: $17.00 per hour

Work setting:

• In-person

Experience:

• Call center: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person