69 Customer care representative Jobs in Des Moines, IA
Elevance Health is Hiring a Customer care representative Near Des Moines, IA
Job Description
Customer Care Representative I
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. Previously known as Anthem, Inc.
we have evolved into a company focused on whole health.
This position you will work remotely from your home for the majority of the time with flexibility to work in the office.
There may be times you would go into the office for training, team meetings or engagement activities.
Be part of an extraordinary team
Are you looking to Elevate your customer service experience and make a difference?
Are you looking to Advance your career by getting experience in the ever-growing health insurance industry?
We have new hire classes ready for you to start. Apply today!
Elevance Health Offers :
- Extensive career opportunities
- Competitive pay
- Great health, dental vision, and life benefits
- Ability to get your bachelor’s degree paid for
- Top 20 Fortune 500 Companies on Diversity and Inclusion
- Certified Great Place to Work
- 401K match, Paid Time Off, Holiday Pay
- Gym Reimbursement
- Quarterly incentive bonus and annual increases plan based on performance.
Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of need they contact you.
When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patient’s financial stresses, and more.
Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career.
From paid training programs and continuous learning opportunities to leveraging new technology, we offer a fast-paced environment where you can make a meaningful impact on day one.
As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries, such as claims questions, helping find a doctor and explaining benefits.
Available Shifts :
5 Days / 8 Hour Shifts
- Monday - Friday 9 : 00am - 5 : 30pm
- Monday - Friday 9 : 15am - 5 : 45pm
- Monday - Friday 9 : 30am - 6 : 00pm
4 Days / 10 Hour Shifts
- Monday, Tuesday, Thursday, Friday 7 : 30am - 6 : 00pm / off Wednesday
- Monday, Tuesday, Wednesday, Friday 7 : 30am - 6 : 00pm / off Thursday
Minimum Requirements :
Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences :
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.
- A customer advocate willing to listen and find creative solutions to address and resolve customers’ questions, issues, or concerns.
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.
- Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- Flexible and quick learner, willing to adapt to changing customer and business needs.
Job Level :
Non-Management Non-Exempt
Workshift : Job Family :
Job Family : CUS >
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Care Reps
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19.
If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Applicants who require accommodation to participate in the job application process may contact for assistance.
Last updated : 2024-05-11
Job Summary
Full Time
$53k-69k (estimate)
05/13/2024
06/21/2024
The job skills required for Customer care representative include Customer Service, Commitment, Customer Care, Flexibility, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care representative positions, which can be used as a reference in future career path planning. As a Customer care representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care representative. You can explore the career advancement for a Customer care representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
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Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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