176 Program Manager Jobs in Jacksonville, FL
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Immediate Office of the Chief of Naval Operations
Jacksonville, FL | Full Time
$122k-163k (estimate)
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National Caucus and Center on Black Aging, INC.
Jacksonville, FL | Full Time
$122k-163k (estimate)
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UF Health Jacksonville Physicians, Inc.
Jacksonville, FL | Full Time
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Eldergrow is Hiring a Program Manager Near Jacksonville, FL
Eldergrow brings joy and purpose to our growing community of elders through indoor therapeutic gardening - bringing nature indoors. Join our small, but mighty team!
The Program Manager will oversee all aspects of Eldergrow's various Therapeutic Horticulture Garden (THG) Program, including Customers, Eldergrow Educators, and Therapy Gardens. Also, support our Do-it-yourself and Nature Portal programs.
Mission: Eldergrow brings joy and purpose to our growing community of elders through indoor therapeutic gardening.
Learn more about our mission and the important work we do : Eldergrow
Position is full time with benefits including Medical, dental, vacation, and sick leave.
Location: Mostly remote with occasional work at senior living community partners
Essential Duties and Responsibilities:
Manage Customer Experience:
In your cover letter, explain how three of your superpowers will drive your success in this position, and include it with your resume.
The Program Manager will oversee all aspects of Eldergrow's various Therapeutic Horticulture Garden (THG) Program, including Customers, Eldergrow Educators, and Therapy Gardens. Also, support our Do-it-yourself and Nature Portal programs.
Mission: Eldergrow brings joy and purpose to our growing community of elders through indoor therapeutic gardening.
Learn more about our mission and the important work we do : Eldergrow
Position is full time with benefits including Medical, dental, vacation, and sick leave.
Location: Mostly remote with occasional work at senior living community partners
Essential Duties and Responsibilities:
Manage Customer Experience:
- Provide exceptional Customer Service and monthly customer training.
- Nurture existing relationships by sharing new resources.
- Create monthly presentations, check-ins, and develop relationships with community contacts.
- Educator Support: Provide exceptional service to our Educators by providing appropriate support and tools, resolving issues, and ensuring timely and accurate invoice processing.
- Educator Retention: Preserve Educators through applicable training and consistent, solution-oriented communication.
- Facilitate monthly Customer virtual calls.
- Collaborate with the Eldergrow team to provide excellent customer and Educator support.
- Ensure partners receive monthly resource emails.
- Present recommendations for excellent programming and customer experience.
- Manage garden maintenance through Educator and customer coaching.
- Ensure follow-up with customers and Eldergrow Educators.
- Portal Analytics and Portal login creation/assistance.
- Manage Educator support Inbox.
- Support THG Curriculum: Coordinate with the Curriculum team on lessons and quarterly Curriculum Development. Manage activity lesson access.
- Garden Maintenance: Manage garden health and overall appearance through Educator training. Ensure only safe, non-toxic plants are used.
- Educator & Class Supplies: Collaborate with Inventory Specialist and Curriculum Trainer to ensure supplies are in stock, at best value, and shipped to new Educators. Help ensure approved plants are used.
- Acting Eldergrow Educator: Act as occasional substitute Educator to cover unassigned communities.
- Support the recruitment process as needed.
- Oversee new Eldergrow Educator Onboarding.
- Support office team to request, collect, and file New Eldergrow Educator paperwork (W9, Background Check, Proof of insurance, Contractor Agreement).
- Oversee Educator Training.
- Introduce Educators to community contacts.
- Provide ongoing support to Educators and nurture Educators for retention via inbox, internal Facebook page, Educator Meetings and other streamlined communications.
- Support Educator needs, training trends, and garden award oversight.
- Manage class calendar.
- Track services provided for invoicing and payment.
- Quality Control.
- Further Develop Processes & Tools.
- Other duties as assigned.
In your cover letter, explain how three of your superpowers will drive your success in this position, and include it with your resume.
Job Summary
JOB TYPE
Full Time
SALARY
$115k-153k (estimate)
POST DATE
04/28/2024
EXPIRATION DATE
05/11/2024
WEBSITE
eldergrow.org
HEADQUARTERS
Seattle, WA
SIZE
<25
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The following is the career advancement route for Program Manager positions, which can be used as a reference in future career path planning. As a Program Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Program Manager. You can explore the career advancement for a Program Manager below and select your interested title to get hiring information.
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