** Service Manager**

**Job Category****:** Front of House **Requisition Number****:** V1MAN001680 Showing 1 location **Job Details**

**Description**

About our Company:

The Carpenter Hotel is proud to be part of Bunkhouse Group. Bunkhouse is a hospitality company that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel and Jos Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, Hotel San Cristobal in Baja, Mexico and Shady Villa in Salado, Texas.

Were looking for someone with:

* High School diploma or general education degree (GED). College Degree preferred

* Two (2) years related experience in hospitality or service industry

* Must be able to speak, read, write and understand the primary language(s) of the workplace

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

* Ability to write routine reports and correspondence

* Ability to speak effectively before groups of co-workers and sister property staff

* Ability to create documents in Excel and Word

* Ability to understand other computer programs (i.e. Property Management System and Point of Sale)

* Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals.

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Responsibilities:

* Ensure all Employees adhere to dress code policies for their scheduled shift

* Compile and balance cash receipts at the end of the day or shift

* Resolve customer complaints regarding food service

* Train and supervise workers in food preparation, and in service, sanitation and safety procedures

* Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards

* Observe and evaluate work procedures in order to ensure quality standards and service

* Schedule staff hours and assign duties, responsibilities and workstations in accordance with work requirements

* Ensure guests receive indulgent service by maintaining a properly staffed restaurant

* Monitor employee and patron activities to ensure liquor regulations are obeyed

* Demonstrate a working understanding of labor cost control through effective scheduling and proactive management

* Establish cost improvement objectives and implement action plans

* Follow inventory standards and procedures to consistently conduct an accurate inventory

* Perform personnel actions, consulting with HR and other managers as necessary

* Ensure staff has a complete understanding of their job requirements and training before holding them accountable for results

* Maintain awareness of documentation needed and retained in employee files

* Evaluate new products for usefulness and suitability

* Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems

* Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

* Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

* Maintain a high level of cleanliness and safety in the work area

* Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

* Ensure that all equipment is maintained in good, safe working condition

* Maintain an increased awareness of safety issues throughout the property

* Keep abreast of safety and emergency procedures and OSHA requirements

* Attend relevant meetings

Compensation & Benefits:

Bunkhouse offers competitive wages, a superior benefits and PTO package, and a liberal working environment that fosters individuality and creativity.

Bunkhouse Core Values:

BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.

CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.

BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.

EMBRACE ADVENTURE. We dont always know where the road will lead, but we know that well have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.

LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

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