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Who is EJ Welch?
EJ Welch serves a wide base of customers including flooring installers, commercial flooring contractors, and specialty retailers. We offer the widest assortment of flooring products providing a turn-key solution for any flooring project. With close to 10,000 in-stock items for immediate pick up or delivery, branch locations offer exceptional customer service, product knowledge, warehouse operations, and get our products where they need to go with a wide array of trusted carriers.
Why EJ Welch?
The best part of our business is our people, those who work as part of our team, and those we serve. Apply now to join our amazing team and become part of an exciting growth opportunity!
What’s in it for you?
We offer great work-life balance with standard operating hours being Monday - Friday, all 1st shift. No weekend work required!
Competitive Benefits:
JOB SUMMARY:
The Customer Service Representative responsibilities will include answering incoming calls during assigned shift, assisting customers, and resolving issues on each call or email. The Customer Service Representative is also responsible for providing quality customer support in assisting customers by promptly receiving, recording, and filling orders for company products and assisting with product questions and resolving order related issues. All interactions are expected to be handled in a pleasant, courteous, consistent, and professional manner.
RESPONSIBILITIES: Essential functions include, but are not limited to:
- Answer calls promptly and efficiently ensuring that customers are satisfied on the first call.
- Resolve and provide solutions to any issues that arise on the phone.
- Maintain a positive, professional demeanor at all times.
- Input and process orders in a timely manner.
- Edit orders for price and product changes and log all call notes.
- Inform customers of unit price, shipping date, anticipated delays and any additional information required by the customer.
- Verify shipping order accuracy regarding quantity shipped and cross-reference shipping documents.
- Negotiate pricing on merchandise shipped in error to avoid company pick up.
- Arrange merchandise pickups for customers with the warehouse.
- Research and respond to questions concerning shipments and backorders in a timely manner.
- Navigate our internal computer system to look up customer information.
- Maintain up-to-date knowledge of the Company’s products and promotions.
- Perform other duties as assigned
MINIMUM REQUIREMENTS:
- High school diploma.
- Bilingual Spanish/English speaking preferred.
- At least 1 year of general office work experience.
- Ability to perform simple mathematic functions (calculate percentages, discounts, etc).
- Must be proficient in the use of computers, copiers, fax machines, software, and other office equipment.
- Must have excellent telephone technique, including ability to communicate with confidence with a clear, professional speaking voice.
- Ability to maintain composure in stressful situations.
- Must be detailed oriented, well organized and ability to multi-task and prioritize in a high-volume environment.
- Must be able to work independently or in a team environment.
EQUIPMENT AND MACHINES:
- Office equipment (computer, calculator, copier, telephone, fax machine, etc.)
WORKING CONDITIONS:
Office environment. Required to spend 80% of time on the telephone.
The applicant must pass pre-employment drug test and criminal background check after a confidential job offer is made.
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$40k-51k (estimate)
05/09/2024
05/19/2024
The job skills required for Customer Service Representative include Customer Service, Customer Support, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.