Are you tired of working somewhere that you aren't recognized and appreciated? Do you want to work somewhere that offers true work / life balance and treats you as an individual and not just a cog in the machine?

Want to be recognized for your achievements and respected for the work you put in? Join us at Baseline Fitness!

Who Are We

Baseline Fitness is a Franchise of Planet Fitness with locations in Minnesota, North Dakota, Nebraska, Iowa, California, Illinois, Colorado, and Wisconsin.

We opened our first location in 2009 and have been growing ever since. Now 70 locations strong and expanding rapidly, we are a Top 10 Franchise within the Planet Fitness System.

What Makes Us Different

Many companies say they value their employees, but at Baseline we back up those claims! We offer a competitive set of benefits to all full-time employees, including insurance, bonus opportunities (position dependent), holiday pay for ALL hourly employees, PTO and holidays off for Salaried employees, and more! We believe that the key to success for any business is to listen to and act upon the feedback of our employees.

When our employees feel valued, we all win! When we say that we offer advancement opportunities, we aren't making a vague promise of a possibility somewhere down the line, we are growing our company and looking for highly motivated and driven individuals to help us drive that growth.

High Potential Employees can expect to see promotion opportunities within 3-6 months of hire if not sooner!

What We Have to Offer

• True Advancement Opportunity
• Medical, Dental, Vision and Accident Insurance for ALL full-time employees (after 60 days)
• Holiday Pay for ALL hourly employees
• A Free Black Card Membership for all employees one to give to a friend or family member
• Employee recognition program with gift cards and a vacation grand prize incentive quarterly
• A clear and developed training program for every level of employment to set clear expectations for job performance and growth.

Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Other

• Employee Recognition Program
• Advancement Opportunities

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Last updated : 2024-05-08