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The Customer Care Lead (CCL) oversees the daily operations of the public reception area, providing timely, accurate, and welcoming customer service at our Oakland Shelter. The CCL works with Customer Care Associates (CCAs), and animal care staff, providing guidance and coaching to deliver professional and courteous customer care, appropriate and efficient animal care, and maintain a clean and orderly work area. This role plays an important part in setting a compassionate, accessible, and professional tone for our customers as we help them navigate their individual needs. As the first escalation receiver/responder for customer situations, the CCL models high standards of interpersonal communication with customers, staff, and volunteers. This position requires an individual who can lead by example and who is a confident decision maker. The CCL also serves as a liaison for all customer care and adoption counseling volunteers, facilitating a rewarding volunteering experience.
Essential Duties and Responsibilities:
Staff, volunteer, and customer relations:
Oversee daily operations of shelter reception area, lobby, and adoption halls:
Administration:
Shelter Operations:
Qualifications:
Working Conditions:
Job Type: Full-time
Pay: $23.00 - $23.50 per hour
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Education:
Experience:
Language:
License/Certification:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
Civic & Environmental Advocacy
$82k-107k (estimate)
03/14/2024
07/09/2024
eastbayspca.org
OAKLAND, CA
100 - 200
1874
Private
MIKE SOZANSKI
$10M - $50M
Civic & Environmental Advocacy
The East Bay SPCA has been saving lost and abandoned animals.
The job skills required for Customer Care Lead (Animal Shelter) include Customer Service, Life Insurance, Customer Care, Microsoft Office, Transportation, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Lead (Animal Shelter). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Lead (Animal Shelter). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Lead (Animal Shelter) positions, which can be used as a reference in future career path planning. As a Customer Care Lead (Animal Shelter), it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Lead (Animal Shelter). You can explore the career advancement for a Customer Care Lead (Animal Shelter) below and select your interested title to get hiring information.