Job Title: Customer Service Representative

Company: EAGLERISE E&E, Inc.

Location: Atlanta, GA

About EAGLERISE:

EAGLERISE E&E, INC. is one of the U.S. branches of Eaglerise Electric & Electronic (China) Co., Ltd., and is a leading Global Manufacturer of Power Supply, Lighting, and Electrical Components. Our main purpose is to offer our North American customers local sales, engineering, and technical support.

Eaglerise insists on being market-oriented and customer-centered. It has branches in Hong Kong, Shanghai, Shenzhen, Japan, the United States, Singapore, Thailand, and Malaysia. It has established and developed a mutually beneficial business worldwide around its core customer base partnership.

In December 2017, Eaglerise successfully listed its A-shares for trading and became a listed company; in 2018, it comprehensively implemented digital transformation, which will better create continued growth in value for customers, employees, and society.

Position Overview:

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for delivering excellent customer support and ensuring customer satisfaction. In this role, you will be responsible for handling inbound service calls, driving customer satisfaction through voice, chat, and email communication. This includes providing exceptional customer service and creating a positive customer experience. As a Customer Service Representative, you will address customer inquiries, resolve complaints, and ensure that all customer needs are met.

Key Responsibilities:

1. Customer Interaction:

• Respond to customer inquiries via phone, email, and live chat.
• Resolve issues and manage complaints to ensure customer satisfaction.

2. Sales Support:

• Assist in processing and tracking sales orders.
• Provide administrative support to the sales team, such as scheduling and data management.

3. Product Knowledge:

• Stay updated on products, services, and promotions to effectively inform customers.

4. Feedback and Improvement:

• Collect customer feedback and communicate with the sales team to refine strategies and improve service.

5. Compliance and Quality Assurance:

• Adhere to company policies and participate in quality assurance efforts to maintain service standards.

Requirements:

• Minimum 2 years of customer service or sales support experience.
• Excellent verbal and written communication abilities
• Proficiency in customer service software and MS Office
• Strong problem-solving and negotiation capabilities.
• High empathy and patience in handling stressful situations.
• Proven teamwork skills and experience in supporting sales teams.
• Ability to manage multiple tasks and maintain accuracy in a dynamic environment.
• Experience in the lighting industry is a plus
• High school diploma or equivalent

Company Website: https://www.eaglerise.com/

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have work experience in the lighting industry?

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Smyrna, GA 30082: Relocate before starting work (Required)

Work Location: In person