There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness;

substance use disorders and intellectual developmental disabilities.JOB SUMMARY : This position is responsible for the registration of mental health and substance abuse patients, and admissions.

Incumbent must be able to quickly incorporate various insurance and policy variances. This position is responsible for registering patients to ensure all necessary demographic information as well as all insurance information has been confirmed as accurate, and that all necessary insurance pre - authorizations and pre - certifications have been acquired.

This position is also responsible for collecting up-front money due to hospital from patient.Are you ready to make a Difference?

• Must be customer service oriented
• Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provides information on HRH programs
• Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage.
• Responds to irate individuals in a calm and professional manner
• Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scan paper documents in a timely manner.
• Collects all monies due to HRH and posts to Cash Sheet accurately.
• Checks in / out all individuals served in a timely manner.
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members.
• Use initiative and good, sound judgment.
• All other duties as assigned

Last updated : 2024-02-24