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Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation

vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support

equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in

environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting

preserves.

Responsibilities :

Answer calls from customers and end users to provide timely and accurate information to incoming

customer questions and product knowledge requests.

Maintain and update tools and resources for call center team members to use when speaking to end

consumers and dealerships.

• Problem-solves technical questions that go beyond general product and vehicle knowledge.
• Develop alternative solutions to common customer issues.
• Educate customers on vehicles and products, including warranty information and escalated technical

issues.

• Exhibit and log proficiency in Bill of Material (BOM).
• Troubleshoot IT complications including automation issues for orders and invoicing.

Qualifications

Qualifications :

• Education : High School Diploma Required, associate degree preferred
• Years of Experience : 2 or more years of experience required;
• Software Knowledge : Salesforce, SAP, Microsoft Word / Excel, TSV Drawer, Team Centre

Last updated : 2024-04-03