53 Help Desk Analyst Jobs in New York, NY
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Dutech Systems is Hiring a Help Desk Analyst Near New York, NY
NEW YORK ,NY
DatePosted : 1/24/2024 3:12:38 AM
JobNumber : DTS1017255873JobType : Contract
Skills: Understanding of basic Networking protocols, Oral and written communication skills, Extensive knowledge of Adobe products
Job Description
As a ServiceDesk Analyst, this position provides technical software, hardware, and network problem resolution to all employees by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. This role supports users over several inbound channels such as phone, chat, genius bar, and service portal requests. This position also escalates issues and requests that cannot be resolved to various level 2 and 3 resolver groups. This role reports to the ServiceDesk Manager.
The requirements:
An Ideal candidate should have the ability to deliver technical customer support over several channels such as phone, live chat, in-person, email, request portal for a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between level one and level two end user problems; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
- Position requires 3 years of experience in the field of IT Service Desk or user Support
- Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
- Experience with Desktop computer hardware, printers, and peripherals
- Experience with Mobile Device Support (Windows, IOS, Android)
- Understanding of basic Networking protocols
- Exceptional oral and written communication skills
- Provide support for Publishing and other business specific systems.
- Extensive knowledge of Adobe products (InDesign, Photoshop, Illustrator and acrobat.
- Font management software (UTC)
- Experience troubleshooting printing issue
Job Summary
Full Time
IT Outsourcing & Consulting
$63k-78k (estimate)
01/27/2024
04/23/2024
dutechsystems.com
LEANDER, TX
25 - 50
Private
SWETA PANDEY
<$5M
IT Outsourcing & Consulting
Related Companies
The job skills required for Help Desk Analyst include Troubleshooting, Active Directory, Networking, Computer Hardware, Written Communication, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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