The Department of Early Education and Care seeks to hire a Temporary Full-time Administrative Assistant to support the Worcester EEC regional office 324-R Clark St. Worcester, MA for both front desk coverage and administrative support.

The Department of Early Education and Care (EEC) is an agency focused on building a coordinated, comprehensive system of early education and care services in Massachusetts. EEC’s mission is to lead the way in helping Massachusetts’ children and families reach their full potential. By providing and coordinating a range of services and assistance, EEC will continuously improve the quality, affordability and accessibility of early education and care in the Commonwealth.

The Temporary Administrative Assistant will report directly to the EEC Worcester Office Manager. They will serve as the primary coverage or back up coverage for the Office Manager in the office. On days that the Office Manager is in the office, the Temporary Administrative Assistant will serve as the primary front desk coverage. The Office Manager will cover breaks for the Temporary Administrative Assistant.

Detailed Statement of Duties and Responsibilities:

Performs receptionist responsibilities including:

• Greets callers warmly and ascertain reason for calling
• Answers inquiries and provides routine information including necessary information for referrals to other internal and external units
• Greets visitors at the regional office and ensures appropriate personnel are notified

Performs general clerical functions to support the regional office including:

• Handling all incoming and outgoing mail and distributing incoming mail to appropriate personnel
• Maintaining familiarity with office equipment and points of contact for additional support
• Maintaining appropriate stock of office supplies
• Coordinating the use of meeting space for trainings and meetings
• Other duties as assigned

Preferred Qualifications:

• Excellent customer support and service skills
• Ability to follow written and oral instructions
• Ability to exercise discretion in handling confidential information and to exercise sound judgment
• Strong attention to detail and organization
• Ability to maintain accurate records
• Comfort in learning and working within IT systems
• Proficiency in Microsoft Office applications
• Knowledge of the organization of state government

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Excellent customer support and service skills

Required

Ability to follow written and oral instructions

Required

Ability to exercise discretion in handling confidential information and to exercise sound judgment

Required

Strong attention to detail and organization

Required

Ability to maintain accurate records

Required

Comfort in learning and working within IT systems

Highly desired

Proficiency in Microsoft Office applications

Highly desired

Knowledge of the organization of state government

Nice to have

Job Types: Full-time, Contract

Pay: $15.00 - $19.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)
• Ability to maintain accurate records: 1 year (Preferred)

Work Location: On the road