Position Summary

The Customer Service Representative is responsible for handling the day to day “order-process” flow for assigned accounts within Datwyler’s client base. This includes processing orders, confirming orders or negotiating a middle ground with clients, communicating effectively and on a timely basis with clients, sales reps and internal customers.

The Customer Service Representative is responsible for handling the day to day “order-process” flow for assigned accounts within Datwyler’s client base. This includes processing orders, confirming orders or negotiating a middle ground with clients, communicating effectively and on a timely basis with clients, sales reps and internal customers.

Essential Functions

Customer Service (External) Establish customer relationships in order to prepare and execute customer agreements Implementation of customer service strategy in cooperation Assist in the support of customer specific objectives Processing of multifaced sample requests for assigned accounts Customer visits as needed Management of Customer Accounts in SAP Ensures all customer data is up to date and accurate in SAP Booking orders timely and accurately Enter updated pricing Provide support to the logistic teams as needed globally. Compliance In carrying out duties, ensures compliance with company policy Enter quality complaints and response to customers Customer Support (Internal) Provides supports to internal clients as necessary Support to Key Account Managers as needed Support to Operations and internal departments as needed

• Customer Service (External)
• Establish customer relationships in order to prepare and execute customer agreements
• Implementation of customer service strategy in cooperation
• Assist in the support of customer specific objectives
• Processing of multifaced sample requests for assigned accounts
• Customer visits as needed
• Management of Customer Accounts in SAP
• Ensures all customer data is up to date and accurate in SAP
• Booking orders timely and accurately
• Enter updated pricing
• Provide support to the logistic teams as needed globally.
• Compliance
• In carrying out duties, ensures compliance with company policy
• Enter quality complaints and response to customers
• Customer Support (Internal)
• Provides supports to internal clients as necessary
• Support to Key Account Managers as needed
• Support to Operations and internal departments as needed

Your Profile

You are a professional with a minimum of 3 years of customer service experience, preferably in a manufacturing environment or in an account management capacity. You have demonstrated ability to deliver above average communication skills both verbally and in writing. You have the ability to perform regular duties with little or no supervision and are able to assess situations to determine next course of action. You are proficient in Microsoft applications with SAP experience preferred.

You are a professional with a minimum of 3 years of customer service experience, preferably in a manufacturing environment or in an account management capacity. You have demonstrated ability to deliver above average communication skills both verbally and in writing. You have the ability to perform regular duties with little or no supervision and are able to assess situations to determine next course of action. You are proficient in Microsoft applications with SAP experience preferred.

Physical Requirements

position requires sitting as much as 80% of the workday, and using force to lift, push or pull up to 25 pounds. Occasionally, the work requires climbing (portable ladders to get samples), balancing (when carrying boxes), and reaching (in Samples area of Warehouse). Personal protective equipment must be worn where required. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions, provided it does not create an undue hardship on the Company, in accordance with applicable law.

Work conditions are those that are those present in normal office environment. The work of this position requires sitting as much as 80% of the workday, and using force to lift, push or pull up to 25 pounds. Occasionally, the work requires climbing (portable ladders to get samples), balancing (when carrying boxes), and reaching (in Samples area of Warehouse). Personal protective equipment must be worn where required.

VISION: See in the normal visual range with or without correction.

HEARING: Hear in the normal audio range with or without correction.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions, provided it does not create an undue hardship on the Company, in accordance with applicable law.

Our Offer to you

Our employees are our most valuable asset! That’s why at Datwyler Sealing Solutions we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure and maintain a work/life balance.

Stay Healthy

Medical Benefits – eligible on 1st day of employment

Dental Benefits

Vision Benefits

Feeling Secure

401(k) retirement program

Company paid Term Life and Accidental Death & Dismemberment

Option to purchase additional Life insurance

Short Term Disability

Long Term Disability

Travel Assistance

Identity Theft Assistance

Will Preparation Services

Work/Life Balance

Paid Time off (vacation)

Paid Time off (sick)

Twelve (12) paid holiday

Flexible Spending Accounts

Employee Assistance Program

Datwyler Competencies

Skills