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Job description:
DRG is seeking an IT Field Technician to join our growing team!
Starting Wage $25-35 per hour based on qualifications and experience, plus overtime pay!
The IT Technician is responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. He / She provides maintenance and support for all hardware and software problems. The IT Technician installs, maintains, repairs, and troubleshoots equipment and software necessary for business operations.
About Us:
Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 300 unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!
Our CORE Values are simple:
· We Do The Right Thing - Take personal accountability & lead with integrity
· We Are Authentic - Be yourself & show you care
· We Are Innovators - Embrace change & challenge the status quo
· We Have Fun - Positive energy is contagious
· We Win Together - As ONE DRG
What will you do?
· Provide end-user support both remotely, over the phone and on-site.
· Identifies, diagnoses, and resolves problems with:
· Desktop hardware, tablets, applications, and networking.
· POS, credit card terminals and kitchen hardware.
· Streaming Radio and speakers.
· DVR systems, cameras, and microphones.
· DT Timer, OCB, and DT headsets.
· Digital menu boards and any new technology we roll out.
· Other new technology yet to be implemented
· Coordinates the timely repair of equipment covered by third-party support vendors.
· Produce well written plans, procedures, documentation, and communication to Above Store Leaders.
· Setup computer software and hardware for new/existing staff, including new user accounts.
· Maintain complete and accurate software/hardware inventory.
· Manage daily PCI-DSS compliance focused tasks such as account terminations and log analysis.
· Create, update, review and resolve Help Desk tickets.
· Additional tasks and projects as assigned by supervisors.
· This list is not all inclusive.
What Skills do you need?
· Strong analytical and problem-solving skills, effective strategic planning and organization, and ability to multi-task and prioritize.
· Self-motivated and capable of working unsupervised.
· Excellent communication and customer service skills. Ability to interact with support staff, restaurant personal, above store leaders, and customers as required.
· Must have the ability to adapt quickly to changes in technology, as well as the ability to learn new systems and equipment.
Are you qualified?
· Two to Three years Help Desk or I.T. Experience Preferred.
· Must pass an MVR and Background Check.
· Maintain a valid driver’s license and insurance.
· Willing to have a flexible schedule, including weekends and nights.
· Must be able to lift at least 30 pounds.
· Physical ability to perform work required. Included but not limited to climbing ladders and working on equipment in awkward positions.
DISCLAIMER:
You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
Full Time
$58k-73k (estimate)
04/17/2024
08/13/2024
The job skills required for IT Field Technician include Customer Service, Problem Solving, Accountability, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Field Technician positions, which can be used as a reference in future career path planning. As an IT Field Technician, it can be promoted into senior positions as a Field Service Representative - Copy Machines that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Technician. You can explore the career advancement for an IT Field Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Field Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Field Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Field Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Field Technician jobs
Practice fixing common computer problems.
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Step 3: View the best colleges and universities for IT Field Technician.