Job description:

DRG is seeking a Field IT Coach to join our growing team!

Starting Salary $70,000-$85,000 per year!

Diversified Restaurant Group is seeking an experienced Field IT Coach to manage and improve the performance of our Field IT support teams across multiple markets. This role is critical for maintaining seamless technology operations, which are vital to enhancing both customer and employee satisfaction and supporting our fast-paced business environment.

About Us:

Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 300 unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!

Our CORE Values are simple:

· We Do The Right Thing - Take personal accountability & lead with integrity

· We Are Authentic - Be yourself & show you care

· We Are Innovators - Embrace change & challenge the status quo

· We Have Fun - Positive energy is contagious

· We Win Together - As ONE DRG

What will you do?

· Leadership and Development: Direct and develop field technicians, ensuring high standards of technical skill and customer service. Create and maintain educational programs to continuously advance team capabilities.

· Standardization of Practices: Implement, monitor, and refine standardized Service Level Agreements (SLAs) to ensure uniform IT support across all locations. Periodically update SLAs to keep pace with business and technology developments.

· Vendor Management: Oversee relationships with technology vendors and service providers, including negotiating contracts and managing vendor performance to meet service and contractual standards.

· IT Operations Management: Oversee the daily operations of the Field IT, ensuring all systems and networks function reliably and efficiently.

· Project Management: Lead IT projects, from system implementations to upgrades, ensuring completion on time, within scope, and budget.

· Compliance and Security: Maintain compliance with industry standards and organizational policies, strengthening data security measures and addressing security incidents swiftly.

· Budget Management: Manage the Field IT budget, develop life cycles, and ensure alignment with the broader financial goals of the organization.

· Technological Advancement: Evaluate and deploy new technologies and systems that enhance the IT infrastructure and support business objectives.

· Policy and Process Development: Develop and implement IT policies, procedures, and processes that enhance operational efficiency and productivity.

· Compliance and Security: Ensure all field IT practices adhere to industry standards and organizational policies. Strengthen data security protocols and address security incidents promptly. Manage PCI Compliance, ensuring all systems are compliant with PCI DSS requirements.

Are you qualified?

· Bachelor’s degree in information technology, Computer Science, or a related field.

· At least 5 years of experience in IT management, preferably within a multi-unit retail or hospitality setting.

· Maintain a valid driver’s license and insurance.

· Ability to travel up to 30% annually for site visits and team support.

· Demonstrated leadership and team development skills.

· Extensive experience in vendor management and IT budget management.

· Proven ability in project management and delivery of IT initiatives.

· Deep understanding of IT infrastructure and systems in a high-demand retail or restaurant environment.

What We Offer:

· A competitive salary with an extensive benefits package.

· Career development opportunities within a growing company.

· A dynamic, supportive work environment focused on innovation and excellence.

· A chance to work with a diverse team, influencing operations across the nation.

DISCLAIMER:

You are applying to Diversified Restaurant Group, a franchisee of Taco Bell and Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• IT management: 5 years (Required)

Work Location: In person