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DP Professionals is Hiring a ServiceNow Program Manager (Onsite) Near Washington, DC
Job Details
DPP is seeking a ServiceNow Program Manager for an opportunity in Washington, DC.
Work arrangement:
Onsite
Local candidates only
W2 position; 12 months
Position description:
The ideal candidate has 11 years of BA experience, 8 years of experience in IT project/program management, including planning, budget tracking, status reporting, and risk management, and 5 years of experience with the ServiceNow platform, including implementation and ongoing enhancements among multiple stakeholder organizations.
The ServiceNow Program Manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage.
Additionally, potential candidates will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.
Responsibilities and duties:
Creating a detailed plan for project execution
Managing implementation processes, including project financials, progress tracking, and metrics
Monitoring the change control process, testing, release to production, and delivery
Ensuring projects are delivered on time, within budget, and within scope
Managing relationships with stakeholders and third parties
Measuring project performance
Creating and maintaining project documentation
Performing risk management
Providing regular updates to senior management
This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
Work with your team to facilitate their growth and provide mentorship, supporting their professional development.
Required knowledge, skills, and abilities:
Demonstrated experience IT project/program management including planning, budget tracking, status reporting, risk management 8 year(s) of experience
Demonstrated experience with ServiceNow platform, including implementation, ongoing enhancements among multiple stakeholder organizations 5 year(s) of experience
Demonstrated experience with ServiceNow's capabilities in the IT Service Management function. 5 year(s) of experience
Experience managing User Stories and Product Backlog in ServiceNow 5 year(s) of experience
Demonstrated experience with Agile Software development methodology including qualitative and quantitative measurement of quality 5 year(s) of experience
Experience with briefing C-suite staff on the statis of enterprise projects 4 year(s) of experience
11-15 yrs. BA experience 10 years of experience
11-15 yrs. Software Development Lifecycle experience 10 years of experience
11-15 yrs. requirements gathering and documentation 10 years of experience
11-15 yrs. MS Office/PowerPoint experience 10 years of experience
Interested? Learn more: Click the apply button or contact our recruiter Carolyn at to learn more about this position (#24-00336).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.