We are looking for a ServiceNow Program Manager ONSITE (Webcam Interview).

DIRECT CLIENT Position

Length: 9-21Months

Work Address: OCTO - 200 I ST, SE Washington DC 20003

Immediate interviews – (Webcam Interview)

Please Note this position is 100% ONSITE.

OCTO is looking for a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms, to advise OCTO leadership on change implementation and project delivery.

As the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.

· Creating a detailed plan for project execution

· Managing implementation processes, including project financials, progress tracking, and metrics

· Monitoring the change control process, testing, release to production, and delivery

· Ensuring projects are delivered on time, within budget, and within scope.

· Managing relationships with stakeholders and third parties

· Measuring project performance

· Creating and maintaining project documentation

· Performing risk management

· Providing regular updates to senior management

This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.

· Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.

· Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.

· Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.

· Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.

· Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.

· Work with your team to facilitate their growth and provide mentorship, supporting their professional development.

Qualifications

· Minimum 8 years in IT project/program management and 5 years in Agile development

· Excellent oral and written communication skills, effective in challenging and evolving environments

· Expertise in program/project planning, budget tracking, status reporting, risk management

· Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations, and maintenance support.

· Experience managing User Stories and Product Backlog in ServiceNow

· Bachelor's Degree or equivalent work experience

JOB DESCRIPTION
Responsibilities:

· Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

· Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.

· Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

Job Type: Contract

Pay: $75.00 - $80.00 per hour

Experience level:

• 11 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Scrum: 1 year (Preferred)

License/Certification:

• PMP (Preferred)

Ability to Commute:

• Washington, DC 20003 (Preferred)

Ability to Relocate:

• Washington, DC 20003: Relocate before starting work (Required)

Work Location: In person