TITLE: ServiceNow Program Manager
LOCATION: Washington, DC/ Onsite
MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 16 years
INTERVIEWS: Webcam Only
Job Description:
The Client is looking for a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms to advise OCTO leadership on change implementation and project delivery.
Complete Description:
As the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.
Skills:

• Demonstrated experience in IT project/program management including planning, budget tracking, status reporting, and risk management. 8 Years Required
• Demonstrated experience with the ServiceNow platform, including implementation, and ongoing enhancements among multiple stakeholder organizations. 5 Years Required
• Demonstrated experience with ServiceNow's capabilities in the IT Service Management function. 5 Years Required
• Experience managing User Stories and Product Backlog in ServiceNow. 5 Years Required
• Demonstrated experience with Agile Software development methodology including qualitative and quantitative measurement of quality. 5 Years Required
• Experience with briefing C-suite staff on the status of enterprise projects. 4 Years Required
• BA experience. 11 Years Required
• Software Development Lifecycle experience. 11 Years Required
• Requirements gathering and documentation. 11 Years Required
• MS Office/PowerPoint experience. 11 Years Required

Bachelor's degree in IT or related field or equivalent experience Required