Senior Program Manager

Job Description:

The Senior Program Manager, Turning Point will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program. Selected candidate will work (Sunday through Thursday 8am to 4:30pm) with the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts.

Job Duties:

* Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
* Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
* Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
* Promote opportunities to support critical thinking among team members
* Provide crisis intervention and triage services
* Manage client grievances and ensure timely resolution of client complaints
* Work with the Director to ensure that the physical site is well-maintained and safe
* Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
* Work with management team to provide on call coverage for emergencies

Qualifications:

1. Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus
2. Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
3. At least two years of leadership/management experience preferred in an Interim Housing site preferred
4. Minimum of two years' experience providing Case Management services to homeless population required
5. Skilled in non-violent crisis intervention
6. Demonstrated knowledge of issues faced by population served
7. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
8. Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
9. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
10. Current, valid California Driver's License with an acceptable driving record
11. Ability to provide some evening and weekend hours to ensure continuity of care
12. On-call 24/7 a requirement
13. Proficient in Microsoft Word, Outlook, Excel, and database applications
14. Able to obtain and maintain CPR/1st Aid certification

Preferred Qualifications :

1. Bachelor's Degree in Social Work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus
2. Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed
3. At least two years of leadership/management experience preferred in an Interim Housing site preferred
4. Minimum of two years' experience providing Case Management services to homeless population required

Work Environment:

1. Field (may need to travel) and indoor office environment
2. On occasion walk or drive to different local sites
3. Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds
4. Will necessitate working in busy and at times loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day
7. Able to thrive in a work environment emphasizing teamwork and collaboration
8. Respond in a timely manner in all aspects of communication
9. Work with minimal supervision
10. Perform other duties as assigned