About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI, LLC is seeking a Program Manager

Duties and Responsibilities:

• Develop, propose, and execute strategies aligned with our Federal clients business objectives.
• Collaborate with stakeholders to identify and prioritize IT initiatives that drive business value.
• Drive cultural and organizational transformation efforts to support IT strategy alignment.
• Oversee the execution of the IT services contract, ensuring adherence to requirements and quality standards.
• Manage vendor relationships and performance to ensure delivery excellence.
• Evaluate contract performance against key metrics and recommend improvements as necessary.
• Ensure the delivery of robust, reliable, scalable, and secure IT services that meet business needs.
• Implement methodologies to shift from reactive to proactive IT support, improving service levels and reducing downtime.
• Drive innovation in IT service delivery through the adoption of emerging technologies and best practices.
• Identify opportunities to streamline and optimize IT processes to enhance efficiency and effectiveness.
• Lead initiatives to automate repetitive tasks and improve workflow efficiencies.
• Champion a culture of continuous improvement within the IT organization.
• Lead change management efforts to support the adoption of new IT initiatives and technologies.
• Communicate changes effectively to stakeholders and facilitate training as needed.
• Mitigate risks associated with organizational change and ensure smooth transitions.
• Build and maintain strong relationships with internal and external stakeholders.
• Act as a liaison between IT and business units to ensure alignment of IT services with business needs.
• Solicit feedback from stakeholders to drive continuous improvement in IT service delivery.

Qualifications

Education and Years of Experience:  

• Bachelor's degree in IT, Business Administration, or related field; Master's degree preferred.
• 8 Years of Experience as a Program Manager

Required and Desired Skills/Certifications: 

• Proven experience as a program manager or similar role in IT service management.
• Strong understanding of ITIL framework and IT service delivery best practices.
• Excellent leadership, communication, and stakeholder management skills.

Additional Requirements:

• PMP
• ITILv4 

Min Citizenship Status Required: US Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Tysons, VA/Remote

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.