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Program Operations Manager
$113k-141k (estimate)
Full Time | Business Services 5 Months Ago
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National Capitol Contracting (NCC) is Hiring a Program Operations Manager Near Mc Lean, VA

Program Operations Manager
Position Summary
This position is a remote position in McLean, VA but will require frequent travel to DC Metro Program Sites.
National Capitol Contracting is seeking an energetic and highly organized Program Operations Manager to support our growing professional services and IT portfolio. This manager will work with our executive team to conduct policy, financial, and process transactions for professional services contracts in the DC metro region. Your day to day will include procurement, data collection, contract reporting, vendor management, logistics, and internal service to our site personnel. This role will grow with the company and offers professional development opportunities in business analytics as well as program management for a portfolio of contracts.
The successful candidate will join a close knit, high functioning team that meets regularly (virtually and in person) to review progress, engage, and align. We work hard, have fun, and take pride in our stewardship of some of the nation’s most vital Institutes and Agencies. Come grow and evolve with us!
Key Areas of Responsibility
This position will report to and essentially act as the “right-hand” to the VP of Professional Services working across the contract portfolio. This is a role that directly impacts the culture and the efficiency of the organization and requires personal leadership, autonomy, and discipline working with a diverse set of government customers and company managers. Work instructions be largely dictated by contract and customer needs generally including:
  • Collection of key performance data and customer reporting from Program Managers.
  • Support in preparation and quality assurance of monthly and quarterly reports.
  • Collection of key financial data from Program Managers and staff accountants.
  • Participate in budgeting exercises, profit and loss reporting, and evaluation of program performance metrics.
  • Trend analysis and projections reporting to the executive team.
  • Maintenance of SharePoint program document repositories.
  • Processing travel authorizations, reimbursements, and equipment procurement transactions.
  • Development of quotes for equipment and services in collaboration with program managers and engineering leads.
  • Invoice review and approval support.
  • Coordination of site meetings with executives.
  • Drafting new Standard Operating Procedures in partnership with program task leads.
  • Developing and implementing customer engagement plans in support of CPARs, organic growth opportunities, and thought leadership.
  • Liaise with NCC HR, Finance, and Operations Management as a force multiplier toward process improvements, new ways of working, and enhanced contract performance.
  • Translating contract requirements to measurable metrics within an ISO quality management framework.
Minimum Requirements
  • Bachelors Degree preferred, work experience and/or military service will be considered.
  • 3 years of experience managing business operations in a federal environment.
  • Extensive experience with Excel including financial tracking, data analysis, data sorting and calculations.
  • Familiarity with SharePoint collaboration and cloud-based document management.
  • Effective customer relationship skills, with an understanding of measured delivery standards (e.g. acceptable quality levels, service level agreements).
  • Ability to meet commitments, track actions, and follow through on multiple (often unanticipated) daily, weekly, and monthly tasks.
  • An interest in, and experience with, process development, implementation, and refinement.
  • A willingness to learn, adapt, and build new tools.
  • Ability to take personal and professional responsibility for business process outcomes.
  • Maturity to accept and provide constructive feedback in an ongoing pursuit of excellence.
Preferred Qualifications
  • Experience in federal contracts management and/or procurement activity.
  • Experience with contract compliance activities, quality assurance programs, or ISO standards.
  • Familiarity with professional services contracts.
  • Proven success as a customer facing services delivery manager.
  • Working knowledge of process mapping tools such as Visio and Lucid.
Special Position Requirements
Schedule: Monday to Friday, 8:00am-4:30pm EST, with flexibility to accommodate program requirements. The schedule is largely driven by customer and program needs, and work outside of normal business hours and/or weekends will be required.
Travel: Limited regular travel required outside the DC metro region. Special projects or program startup activities may require team trips to customer locations. Frequent site visits are expected within the region to engage, host, and collaborate with NCC employees, Program Managers, and customers.
Environment/Physical Demands: This position will require a lot of standing and walking, as many of our site campuses are expansive.
This is a full-time position. NCC offers a competitive compensation packages: salary is commensurate with experience. Benefits include medical, dental, flexible spending, three weeks accrued Paid Time Off (PTO), paid federal holidays, and 401(k) with company match.
NCC is an Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$113k-141k (estimate)

POST DATE

11/11/2023

EXPIRATION DATE

05/14/2024

WEBSITE

nccsite.com

HEADQUARTERS

MC LEAN, VA

SIZE

100 - 200

FOUNDED

2002

CEO

CHRIS MARQUEZ

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About National Capitol Contracting (NCC)

National Capitol Contracting, LLC is a small business focused on the transformation and modernization of the Federal IT enterprise through Unified Communications and Information Management solutions. At NCC, we understand that effective communication, collaboration, and information management is the cornerstone of successful agencies, organizations, and businesses. Our people are passionate about delivering value through an experience that exceeds expectations, guaranteeing a result that is tailored to each customers unique environment and mission. Corporate information: Top Secret Facility S...ecurity Clearance (FCL) GSA Professional Services Schedule (PSS) Contract # 47QSWA18D008V GSA IT Schedule 70 Contract # GS-35F-0822R GSA STARS II Contract # GS-06F-1217Z DUNS 12-513-2048, Cage Code 3FFS7 Navy SeaPort-e Contract # N00178-09-D-5779 More
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