Role Overview

The Sr. Product Operations Manager will be responsible for elevating and accelerating ID.me’s Product team by establishing tools, systems, and processes and driving their adoption & adherence. This role will require an experienced individual contributor to independently solve problems to help the Product team move faster & more effectively. The Sr. Product Operations Lead will report directly to the VP, Product Strategy & Operations.

Responsibilities

• Design and Own Product Insight and Feedback Loops
• Establish systems and processes and implement tooling to facilitate intake & synthesis of product feedback 
• Route and track bugs and escalations to ensure important issues are addressed within established SLAs
• Align and Accelerate Execution
• Leverage product development infrastructure (people, processes, and technology) to drive software development life cycle efficiencies
• Develop consistent progress reporting mechanisms that align key stakeholders
• Create and manage high integrity commitment frameworks to ensure we stay on track with key projects
• Own Product Organization Operating Rhythm and Cadence
• Facilitate product planning cycle in a way that aligns product strategy, resource allocation, roadmap planning, and outcome measurement
• Develop and maintain key product practices through the software development lifecycle, including launch / GTM process, opportunity assessments, product specs, etc.

Who We’re Looking For

• Passion for improving software development lifecycle performance: Willing and able to reimagine & rework processes end-to-end
• Influencer: Effectively impact and shape the opinions, decisions, and behaviors of others to achieve a common goal by leveraging personal credibility, persuasive communication, and interpersonal skills
• Ambition & determination: Exhibits resilience, persistence, tenacity, and a continuous improvement mindset; is goal oriented with very high standards for quality work

Requirements

• 5 years in product operations and/or product management roles at B2B software companies
• Knowledgeable about JIRA, Confluence, Google Workspace, Productboard, etc.
• Demonstrated track record of leading end-to-end execution of projects/programs that have significantly improved operations and delivered quantifiable business impact.
• Enthusiastic “roll up your sleeves” mentality

Preferred Qualifications

• Experience in a high growth technology company
• Experience in the identity, fraud, or financial services space

At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships. Our work is critical to protecting online identity and we’re confident that working together is how we’ll change the world.