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Description
DiRAD Technologies, Inc., a leading communications solution provider, is growing again!
We’re looking for dedicated Customer Service Representatives to take our operation to the next level. Our clients include DiRAD’s users of our technology platforms, in addition to contact customer service and answering service clients.
Why join us:
DiRAD Technologies is expanding at a record pace, and we're looking for talented people to join our team. We're a leading provider of call center software and solutions and always on the cutting edge of technology. Our team is passionate about customer service, and we're committed to helping our customers achieve their goals.
We encourage you to apply if you're looking for a challenging and rewarding career. We offer an environment that is professional yet laid back; a think-tank culture where ideas are freely exchanged, and adventures with “bleeding edge” technology are encouraged. Change is mandatory, fancy clothes are optional, and egos are left at the door.
Salary Range, Benefits and Perks
Requirements
Primary Responsibilities:
Customer Service Representatives in DiRAD’s outsourced call center play the important role of being the first point of contact for individuals who call, email or chat on one of DiRAD’s contracted programs. This specific program is to answer/respond to inquiries related to utility services.
Our Customer Service Representatives truly enjoy helping people, solving problems, finding answers, and overall having a positive impact on someone’s day. You should only apply for this opportunity if you can thrive in a fast-paced environment, keep a calm demeanor, work with various forms of communication technologies (phone, email, chat, etc.) and maintain a positive attitude even on extra busy days. Lastly, our Contact Center is a team, which means that you must be happy to jump in as needed and you understand that your reliability is essential to the team’s overall success.
Our Customer Service Representatives contribute to our team by:
Our Customer Service Representatives handle a high volume of calls daily and have assigned quality and performance metrics to achieve.
To be successful in this role you’ll need:
The working environment & physical efforts required (with or without accommodation):
We are an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
DiRAD Technologies, Inc. is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at hr@dirad.com.
Full Time
$33k-41k (estimate)
10/23/2023
04/22/2024
dirad.com
Clifton Park, NY
50 - 100
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Flexibility, Leadership, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.