Position: Full Time, Exempt 

Job Title: Sales Associate 

Reports to: Head of Customer Experience 

Supervises: N/A 

Location: Cleveland, OH (Hybrid)

DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital divide—for good.

Job Summary:

As a Sales Associate at DigitalC, you will be instrumental in promoting and selling our premier internet service, Canopy, to residents of Cleveland, Ohio. This role requires a deep understanding of the Cleveland community and market, as well as a passion for digital equity. Your primary goal will be to actively engage with local residents, understand their internet needs, and present Canopy as the ideal solution. You'll be responsible for managing inbound leads, developing tailored sales strategies, and maintaining strong customer relationships. This position offers a unique opportunity to make a significant impact in bridging the digital divide in Cleveland while working in a dynamic and supportive environment.

Responsibilities:

• Efficiently manage and convert leads into sales opportunities for Canopy
• Utilize an in-depth understanding of the Cleveland market to tailor sales strategies for Canopy
• Actively engage with Cleveland residents, promoting and selling Canopy
• Build strong relationships with Cleveland residents, ensuring their satisfaction with Canopy services
• Conduct thorough market research to understand Cleveland-specific trends in internet services
• Monitor sales performance in the context of Canopy, making strategic adjustments as needed
• Maintain comprehensive knowledge of Canopy's features and benefits to effectively address customer queries
• Actively participate in community events and activities in Cleveland to promote Canopy
• Identify opportunities to enhance customer experience and increase Canopy's market penetration in Cleveland
• Collaborate with marketing and other departments to create compelling promotional strategies

Qualifications/Skills:

• Minimum 3 years of experience in sales, specifically in internet services or related technology fields preferred but not required 
• Proven experience with a focus on achieving measurable results in sales
• HubSpot experience preferred but not required 
• Strong customer service orientation, particularly in internet service contexts.
• Detail-oriented, with a consistent record of accurate and prompt execution of sales tasks
• Deep commitment to promoting equitable access to internet services
• Strong adherence to brand integrity and company guidelines
• Excellent communication skills
• Self-motivated with a strategic approach to overcoming challenges 
• Exceptional organizational, time management, and planning skills
• High ethical standards, with strong values and integrity

Benefits 

• Generous Medical, Dental, Vision, Life insurance benefits for full-time employees
• 401(k) opportunity with company match for full-time employees
• Paid Time Off (PTO)
• Paid Holidays
• Company gatherings and learning opportunities

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.